diff --git a/.env.example b/.env.example
index a7d9140..260695f 100644
--- a/.env.example
+++ b/.env.example
@@ -59,6 +59,11 @@ GLITCHTIP_EMAIL_URL=consolemail://
 # Grafana (dashboards) — UI is loopback-only (:3001) unless you add Traefik labels
 GRAFANA_ADMIN_PASSWORD=CHANGE_ME_grafana_password
 GRAFANA_ROOT_URL=http://localhost:3001/
+# Bot-observability datasource (Grafana → app Postgres, read-only role).
+# The bot provisions the obs_reader role with this password at startup
+# (empty = role skipped; datasource then can't connect).
+PROCUREMENT_BOT_OBS_READER_PASSWORD=
+OBS_READER_USER=obs_reader
 # OpenPanel (product analytics) — client id/secret from the OpenPanel project
 OPENPANEL_API_URL=http://openpanel-api:3333
 OPENPANEL_CLIENT_ID=
diff --git a/backend/app/routers/__init__.py b/backend/app/routers/__init__.py
index 1788808..8caef92 100644
--- a/backend/app/routers/__init__.py
+++ b/backend/app/routers/__init__.py
@@ -2,6 +2,7 @@
 from app.routers import (
     attribute_definitions,
     auth,
+    bot_metrics,
     brand_materials,
     brands,
     drafts,
@@ -29,6 +30,7 @@ from app.routers import (
 
 ROUTERS = [
     auth.router,
+    bot_metrics.router,
     units.router,
     brands.router,
     material_categories.router,
diff --git a/backend/app/routers/bot_metrics.py b/backend/app/routers/bot_metrics.py
new file mode 100644
index 0000000..caebc3f
--- /dev/null
+++ b/backend/app/routers/bot_metrics.py
@@ -0,0 +1,282 @@
+"""Bot observability metrics (read-only) for the ERP admin dashboard page.
+
+Reads the bot's own tables (bot_traces / bot_trace_events — owned and written
+by the Bale bot container) with plain SELECTs only. Admin-gated. Calibration,
+demo and test traffic (source != 'bale' / chat_id = 0) is excluded from the
+aggregates; the traces endpoint can show everything with ?include_synthetic=1.
+"""
+from fastapi import APIRouter, Depends, Query
+from sqlalchemy import text
+from sqlalchemy.ext.asyncio import AsyncSession
+
+from app.auth import require_role
+from app.db.engine import get_db
+
+router = APIRouter(prefix="/bot-metrics", tags=["bot-metrics"])
+
+# real-traffic predicate shared by every aggregate (same rule as the bot's
+# tools/monitor.py so the numbers match the weekly digest)
+REAL = ("e.trace_id IN (SELECT id FROM bot_traces"
+        " WHERE coalesce(source,'bale') NOT IN ('calibration','demo')"
+        " AND coalesce(chat_id,0) <> 0)")
+
+
+async def _rows(db: AsyncSession, sql: str, params: dict | None = None) -> list[dict]:
+    res = await db.execute(text(sql), params or {})
+    return [dict(r._mapping) for r in res.all()]
+
+
+@router.get("/summary")
+async def summary(
+    days: int = Query(7, ge=1, le=90),
+    db: AsyncSession = Depends(get_db),
+    _ctx=Depends(require_role("admin")),
+):
+    """Headline KPIs + daily volumes for the dashboard header cards."""
+    p = {"days": days}
+    kpis = (await _rows(db, f"""
+        SELECT
+          (SELECT count(*) FROM bot_traces
+             WHERE coalesce(source,'bale') NOT IN ('calibration','demo')
+               AND created_at >= now() - (:days * interval '1 day')) AS traces,
+          (SELECT count(*) FROM bot_trace_events e WHERE {REAL}
+             AND e.created_at >= now() - (:days * interval '1 day')) AS events,
+          (SELECT count(*) FROM bot_trace_events e WHERE {REAL}
+             AND (e.stage = 'jev.failure' OR (e.stage = 'jev.result' AND NOT e.ok)
+                  OR e.stage LIKE 'matching.%.failure')
+             AND e.created_at >= now() - (:days * interval '1 day')) AS errors,
+          (SELECT coalesce(round(percentile_cont(0.95) WITHIN GROUP (ORDER BY e.latency_ms)), 0)
+             FROM bot_trace_events e WHERE {REAL} AND e.stage = 'jev.result'
+             AND e.latency_ms IS NOT NULL
+             AND e.created_at >= now() - (:days * interval '1 day')) AS jev_p95_ms,
+          (SELECT count(*) FROM bot_trace_events e WHERE {REAL} AND e.stage = 'draft.commit'
+             AND e.created_at >= now() - (:days * interval '1 day')) AS commits,
+          (SELECT coalesce(sum((e.payload->'usage'->>'input_tokens')::bigint), 0)
+             FROM bot_trace_events e WHERE {REAL}
+             AND e.stage IN ('jev.result','matching.arbitration.result','matching.fallback.result')
+             AND e.payload->'usage' IS NOT NULL
+             AND e.created_at >= now() - (:days * interval '1 day')) AS tokens_in,
+          (SELECT coalesce(sum((e.payload->'usage'->>'output_tokens')::bigint), 0)
+             FROM bot_trace_events e WHERE {REAL}
+             AND e.stage IN ('jev.result','matching.arbitration.result','matching.fallback.result')
+             AND e.payload->'usage' IS NOT NULL
+             AND e.created_at >= now() - (:days * interval '1 day')) AS tokens_out
+    """, p))[0]
+    daily = await _rows(db, f"""
+        SELECT to_char(date_trunc('day', e.created_at), 'YYYY-MM-DD') AS day,
+               count(*) AS events,
+               count(DISTINCT e.trace_id) AS traces
+        FROM bot_trace_events e WHERE {REAL}
+          AND e.created_at >= now() - (:days * interval '1 day')
+        GROUP BY 1 ORDER BY 1
+    """, p)
+    return {"data": {"kpis": kpis, "daily": daily, "days": days}}
+
+
+@router.get("/routing")
+async def routing(
+    days: int = Query(7, ge=1, le=90),
+    db: AsyncSession = Depends(get_db),
+    _ctx=Depends(require_role("admin")),
+):
+    """Final mention statuses (arbiter + crisis fallback aggregates, plus the
+    legacy per-mention rows) and the arbiter's actions on Jev's suggestions."""
+    p = {"days": days}
+    statuses = await _rows(db, f"""
+        SELECT metric, sum(n)::int AS n FROM (
+          SELECT unnest(ARRAY['exact','ambiguity','new']) AS metric, 0 AS n
+          UNION ALL
+          SELECT 'exact', sum(coalesce((e.payload->'statuses'->>'exact')::int,0))
+            FROM bot_trace_events e WHERE {REAL}
+            AND e.stage IN ('matching.arbitration.result','matching.fallback.result')
+            AND e.created_at >= now() - (:days * interval '1 day')
+          UNION ALL
+          SELECT 'ambiguity', sum(coalesce((e.payload->'statuses'->>'ambiguity')::int,0))
+            FROM bot_trace_events e WHERE {REAL}
+            AND e.stage IN ('matching.arbitration.result','matching.fallback.result')
+            AND e.created_at >= now() - (:days * interval '1 day')
+          UNION ALL
+          SELECT 'new', sum(coalesce((e.payload->'statuses'->>'new')::int,0))
+            FROM bot_trace_events e WHERE {REAL}
+            AND e.stage IN ('matching.arbitration.result','matching.fallback.result')
+            AND e.created_at >= now() - (:days * interval '1 day')
+          UNION ALL
+          SELECT m->>'status', count(*) FROM bot_trace_events e
+            JOIN bot_traces t ON t.id = e.trace_id, jsonb_array_elements(e.payload->'mentions') m
+          WHERE e.stage='routing.decision' AND e.payload->>'source'='jev'
+            AND coalesce(t.source,'bale') NOT IN ('calibration','demo')
+            AND coalesce(t.chat_id,0) <> 0
+            AND e.created_at >= now() - (:days * interval '1 day')
+          GROUP BY 1
+        ) x GROUP BY metric
+    """, p)
+    actions = await _rows(db, f"""
+        SELECT
+          coalesce(sum((e.payload->'actions'->>'endorsed_jev')::int),0)::int AS endorsed_jev,
+          coalesce(sum((e.payload->'actions'->>'vetoed_to_new')::int),0)::int AS vetoed_to_new,
+          coalesce(sum((e.payload->'actions'->>'demoted_to_ambiguity')::int),0)::int AS demoted_to_ambiguity,
+          coalesce(sum((e.payload->'actions'->>'other')::int),0)::int AS other,
+          count(*)::int AS invocations
+        FROM bot_trace_events e WHERE {REAL} AND e.stage='matching.arbitration.result'
+          AND e.created_at >= now() - (:days * interval '1 day')
+    """, p)
+    stages = await _rows(db, f"""
+        SELECT e.stage, count(*)::int AS n
+        FROM bot_trace_events e WHERE {REAL}
+          AND e.stage IN ('jev.request','jev.result','jev.failure',
+                          'matching.arbitration.result','matching.fallback.result')
+          AND e.created_at >= now() - (:days * interval '1 day')
+        GROUP BY 1 ORDER BY n DESC
+    """, p)
+    return {"data": {"statuses": statuses, "actions": actions[0] if actions else {}, "stages": stages}}
+
+
+@router.get("/quality")
+async def quality(
+    days: int = Query(7, ge=1, le=90),
+    db: AsyncSession = Depends(get_db),
+    _ctx=Depends(require_role("admin")),
+):
+    """User choices as the real A/B proxy: what the user picked when asked."""
+    p = {"days": days}
+    amb = await _rows(db, f"""
+        SELECT coalesce(e.payload->>'action','?') AS action,
+               coalesce(e.payload->>'arg','-') AS arg,
+               count(*)::int AS n
+        FROM bot_trace_events e WHERE {REAL} AND e.stage='ambiguity.user_choice'
+          AND e.created_at >= now() - (:days * interval '1 day')
+        GROUP BY 1,2 ORDER BY n DESC
+    """, p)
+    picks = await _rows(db, f"""
+        SELECT CASE WHEN (e.payload->>'idx')::int = 0 THEN 'top' ELSE 'other' END AS pick,
+               count(*)::int AS n
+        FROM bot_trace_events e WHERE {REAL} AND e.stage='user_choice.pick'
+          AND e.created_at >= now() - (:days * interval '1 day')
+        GROUP BY 1
+    """, p)
+    drafts = await _rows(db, f"""
+        SELECT e.stage, count(*)::int AS n
+        FROM bot_trace_events e WHERE {REAL}
+          AND e.stage IN ('draft.render','draft.commit','draft.cancel','ambiguity.sent')
+          AND e.created_at >= now() - (:days * interval '1 day')
+        GROUP BY 1 ORDER BY n DESC
+    """, p)
+    return {"data": {"ambiguities": amb, "picks": picks, "drafts": drafts}}
+
+
+@router.get("/jev")
+async def jev_health(
+    days: int = Query(7, ge=1, le=90),
+    db: AsyncSession = Depends(get_db),
+    _ctx=Depends(require_role("admin")),
+):
+    """Jev health: models seen (drift vs the pinned version), tokens, latency."""
+    p = {"days": days}
+    models = await _rows(db, f"""
+        SELECT coalesce(e.model,'?') AS model, count(*)::int AS n,
+               max(e.created_at)::text AS last_seen
+        FROM bot_trace_events e WHERE {REAL} AND e.stage='jev.result'
+          AND e.created_at >= now() - (:days * interval '1 day')
+        GROUP BY 1 ORDER BY n DESC
+    """, p)
+    latency = await _rows(db, f"""
+        SELECT e.stage,
+               coalesce(round(percentile_cont(0.5) WITHIN GROUP (ORDER BY e.latency_ms)),0)::int AS p50,
+               coalesce(round(percentile_cont(0.95) WITHIN GROUP (ORDER BY e.latency_ms)),0)::int AS p95,
+               count(*)::int AS n
+        FROM bot_trace_events e WHERE {REAL}
+          AND e.stage IN ('jev.result','nlu.result','matching.arbitration.result','matching.fallback.result')
+          AND e.latency_ms IS NOT NULL
+          AND e.created_at >= now() - (:days * interval '1 day')
+        GROUP BY 1 ORDER BY n DESC
+    """, p)
+    tokens_daily = await _rows(db, f"""
+        SELECT to_char(date_trunc('day', e.created_at), 'YYYY-MM-DD') AS day,
+               coalesce(sum((e.payload->'usage'->>'input_tokens')::bigint),0)::bigint AS tokens_in,
+               coalesce(sum((e.payload->'usage'->>'output_tokens')::bigint),0)::bigint AS tokens_out
+        FROM bot_trace_events e WHERE {REAL}
+          AND e.stage IN ('jev.result','matching.arbitration.result','matching.fallback.result')
+          AND e.payload->'usage' IS NOT NULL
+          AND e.created_at >= now() - (:days * interval '1 day')
+        GROUP BY 1 ORDER BY 1
+    """, p)
+    return {"data": {"models": models, "latency": latency, "tokens_daily": tokens_daily}}
+
+
+@router.get("/stt")
+async def stt_health(
+    days: int = Query(7, ge=1, le=90),
+    db: AsyncSession = Depends(get_db),
+    _ctx=Depends(require_role("admin")),
+):
+    """STT providers and the audio-enhancement layer (ok-rate + p50 latency)."""
+    p = {"days": days}
+    providers = await _rows(db, f"""
+        SELECT coalesce(e.payload->>'provider','?') AS provider,
+               count(*) FILTER (WHERE e.ok)::int AS ok,
+               count(*)::int AS total,
+               coalesce(round(percentile_cont(0.5) WITHIN GROUP (ORDER BY e.latency_ms)),0)::int AS p50_ms
+        FROM bot_trace_events e WHERE {REAL} AND e.stage='stt.result'
+          AND e.created_at >= now() - (:days * interval '1 day')
+        GROUP BY 1 ORDER BY ok DESC
+    """, p)
+    enhance = await _rows(db, f"""
+        SELECT count(*) FILTER (WHERE e.ok)::int AS ok,
+               count(*)::int AS total,
+               coalesce(round(percentile_cont(0.5) WITHIN GROUP (ORDER BY e.latency_ms)),0)::int AS p50_ms
+        FROM bot_trace_events e WHERE {REAL} AND e.stage='audio.enhance.result'
+          AND e.created_at >= now() - (:days * interval '1 day')
+    """, p)
+    return {"data": {"providers": providers, "enhance": enhance[0] if enhance else None}}
+
+
+@router.get("/traces")
+async def traces(
+    limit: int = Query(50, ge=1, le=200),
+    status: str | None = None,
+    include_synthetic: bool = False,
+    db: AsyncSession = Depends(get_db),
+    _ctx=Depends(require_role("admin")),
+):
+    """Latest traces for the explorer table (oldest events come from /traces/{id})."""
+    sql = """
+        SELECT t.id::text AS id, t.created_at::text AS created_at,
+               coalesce(t.source,'bale') AS source, t.chat_id::text AS chat_id,
+               t.kind, coalesce(t.status,'open') AS status,
+               (SELECT count(*) FROM bot_trace_events e WHERE e.trace_id=t.id)::int AS events
+        FROM bot_traces t
+        WHERE (:include_synthetic
+               OR (coalesce(t.source,'bale') NOT IN ('calibration','demo') AND coalesce(t.chat_id,0) <> 0))
+    """
+    params: dict = {"include_synthetic": include_synthetic}
+    if status:
+        sql += " AND t.status = :status"
+        params["status"] = status
+    sql += " ORDER BY t.created_at DESC LIMIT :limit"
+    params["limit"] = limit
+    return {"data": await _rows(db, sql, params)}
+
+
+@router.get("/traces/{trace_id}")
+async def trace_detail(
+    trace_id: str,
+    db: AsyncSession = Depends(get_db),
+    _ctx=Depends(require_role("admin")),
+):
+    """Full event list of one trace (the drawer/drill-down view)."""
+    events = await _rows(db, """
+        SELECT e.created_at::text AS created_at, e.stage, e.ok,
+               e.latency_ms, e.model, e.field, e.payload
+        FROM bot_trace_events e
+        WHERE e.trace_id::text = :tid
+        ORDER BY e.created_at ASC, e.id ASC
+        LIMIT 500
+    """, {"tid": trace_id})
+    head = await _rows(db, """
+        SELECT id::text AS id, created_at::text AS created_at,
+               coalesce(source,'bale') AS source, chat_id::text AS chat_id,
+               kind, coalesce(status,'open') AS status,
+               draft_id::text AS draft_id, committed_quote_id::text AS committed_quote_id
+        FROM bot_traces WHERE id::text = :tid
+    """, {"tid": trace_id})
+    return {"data": {"trace": head[0] if head else None, "events": events}}
diff --git a/bot/app/config.py b/bot/app/config.py
index 7ebc7cd..0dab949 100644
--- a/bot/app/config.py
+++ b/bot/app/config.py
@@ -147,6 +147,10 @@ class Settings(BaseSettings):
     OBS_ENABLED: bool = True
     OBS_VOICE_DIR: str = "data/voices"   # persistent volume (./bot/data) — keep forever
     OBS_PROMPT_VERSION: str = ""         # manual label for the NLU prompt in use
+    # Read-only DB role for the Grafana datasource (dashboard phase 1); empty =
+    # role provisioning is skipped (local dev can point the datasource at the
+    # postgres user instead). Rotating = change env + restart the bot.
+    OBS_READER_PASSWORD: str = ""
 
     # Jev (TypeSafe) entity matching — phases 2-5. Model version is PINNED
     # (phase 0 resolved jev-1.13.0) so upstream updates cannot silently change
diff --git a/bot/app/db_init.py b/bot/app/db_init.py
index 1b42e4d..ff57c15 100644
--- a/bot/app/db_init.py
+++ b/bot/app/db_init.py
@@ -97,10 +97,48 @@ DDL = [
     """,
     "CREATE INDEX IF NOT EXISTS ix_bot_trace_events_trace ON bot_trace_events (trace_id, created_at)",
     "CREATE INDEX IF NOT EXISTS ix_bot_trace_events_stage ON bot_trace_events (stage)",
+    # dashboard queries filter stage + time range together (senior-engineer review
+    # 2026-10-24; column is `stage` — the review's `event_type` doesn't exist here)
+    "CREATE INDEX IF NOT EXISTS ix_bot_trace_events_stage_time ON bot_trace_events (stage, created_at DESC)",
     "CREATE INDEX IF NOT EXISTS ix_bot_trace_events_payload ON bot_trace_events USING GIN (payload jsonb_path_ops)",
 ]
 
 
+async def ensure_obs_reader(session: AsyncSession) -> None:
+    """Read-only role for the Grafana Postgres datasource (dashboard plan phase 1).
+
+    Idempotent; entirely skipped when PROCUREMENT_BOT_OBS_READER_PASSWORD is empty
+    (local dev may keep using the postgres superuser for the datasource instead).
+    Password comes from env so rotation never needs a code change.
+    """
+    from app.config import settings
+
+    pwd = (settings.OBS_READER_PASSWORD or "").strip()
+    if not pwd:
+        logger.info("obs_reader role skipped (no OBS_READER_PASSWORD configured)")
+        return
+    # CREATE ROLE's PASSWORD clause takes a string literal only (no function
+    # expressions), so the env value is embedded with standard '' escaping —
+    # bound parameters cannot cross into a DO block.
+    lit = pwd.replace("'", "''")
+    await session.execute(text(f"""
+        DO $$
+        BEGIN
+            IF NOT EXISTS (SELECT 1 FROM pg_roles WHERE rolname = 'obs_reader') THEN
+                CREATE ROLE obs_reader LOGIN PASSWORD '{lit}';
+            ELSE
+                ALTER ROLE obs_reader WITH LOGIN PASSWORD '{lit}';
+            END IF;
+        END
+        $$
+    """))
+    await session.execute(text("GRANT USAGE ON SCHEMA public TO obs_reader"))
+    await session.execute(text(
+        "GRANT SELECT ON TABLE public.bot_traces, public.bot_trace_events TO obs_reader"))
+    await session.commit()
+    logger.info("obs_reader role ready (USAGE on public + SELECT on bot_traces/bot_trace_events)")
+
+
 async def ensure_bot_tables(session: AsyncSession) -> None:
     for stmt in DDL:
         await session.execute(text(stmt))
@@ -113,3 +151,4 @@ async def ensure_schema() -> None:
 
     async with SessionLocal() as session:
         await ensure_bot_tables(session)
+        await ensure_obs_reader(session)
diff --git a/bot/docs/DEPLOY-AND-MONITORING.md b/bot/docs/DEPLOY-AND-MONITORING.md
index a0a3f82..2e5e925 100644
--- a/bot/docs/DEPLOY-AND-MONITORING.md
+++ b/bot/docs/DEPLOY-AND-MONITORING.md
@@ -59,14 +59,25 @@
 4. راستی‌آزمایی پایش: `docker compose exec bot python tools/monitor.py --days 1`
    → قیف باید پر شود و رخدادهای همان پیام‌ها در `bot_trace_events` باشد.
 5. چک سهمیه: `usage` در `jev.result` (توکن ورودی/خروجی) + latency p95.
+6. **داشبوردها (۲۰۲۶-۱۰-۲۴):** `PROCUREMENT_BOT_OBS_READER_PASSWORD` را در `.env` ست کنید و
+   یک بار بات را restart کنید تا نقش فقط‌خواندنی `obs_reader` ساخته شود؛ سپس گرفانا را
+   (ری)استارت کنید — دیتاسورس `BotPostgres` و دو داشبورد «بات — Observability خط لوله» و
+   «بات — اکسپلورر ترس‌ها» خودکار provision می‌شوند (جزئیات در `monitoring/README.md`).
+   صفحه‌ی فارسی داخل ERP هم روی مسیر `/bot-monitor` (فقط ادمین) است.
+   برای دیدن همه‌ی پنل‌ها روی نصب تازه: `docker compose exec bot python tools/seed_observability_demo.py --days 7`
+   (داده‌ها با `source='demo'` از آمار ترافیک واقعی جدا می‌مانند).
 
 ## د) Rollback (بدون دیپلوی — فقط env + restart)
 
 | سوئیچ | اثر |
 |---|---|
-| `JEV_ENABLED=false` | بازگشت کامل به مسیر difflib قدیم |
+| `JEV_ENABLED=false` | غیرفعال‌شدن Jev — mentionها مستقیم به فالبک DeepSeek می‌روند |
 | `OBS_ENABLED=false` | خاموش‌شدن ثبت (داده‌های قبلی دست‌نخورده می‌مانند) |
 
+حذف کامل داشبوردها (در صورت نیاز): دو JSON در `monitoring/grafana/dashboards/` + دیتاسورس در
+`datasources.yml` + `backend/app/routers/bot_metrics.py` + `frontend/src/pages/BotMonitor/` + `DROP ROLE obs_reader`.
+هیچ داده‌ای حذف نمی‌شود.
+
 ## ه) پایش هفتگی
 
 ```bash
diff --git a/bot/tools/seed_observability_demo.py b/bot/tools/seed_observability_demo.py
new file mode 100644
index 0000000..030387a
--- /dev/null
+++ b/bot/tools/seed_observability_demo.py
@@ -0,0 +1,207 @@
+"""Seed DEMO observability traces so every dashboard panel has data (phase 5).
+
+    docker compose exec bot python tools/seed_observability_demo.py [--days 7]
+
+- Writes traces with source='demo' (excluded from real-traffic aggregates in
+  monitor.py / bot-metrics / Grafana by default; visible via the ERP page's
+  «نمایش ترافیک آزمایشی» checkbox or Grafana queries without the filter).
+- Covers every current pipeline stage (787824a): input.text/voice,
+  audio.enhance.result, stt.run/result, nlu.request/result, entities.extracted,
+  jev.request/result (+ one jev.failure), routing.decision (jev_scored),
+  matching.arbitration.result, matching.fallback.result, ambiguity.sent,
+  ambiguity.user_choice, user_choice.pick, draft.render, draft.commit.
+- Idempotent per run-day: re-running the same day replaces that day's demo
+  traces (delete + re-insert of source='demo' rows only — real data untouched,
+  no-deletion policy applies to real traffic only).
+"""
+import argparse
+import asyncio
+import random
+import sys
+import uuid
+from datetime import datetime, timedelta, timezone
+from pathlib import Path
+
+sys.path.insert(0, str(Path(__file__).resolve().parents[1]))
+
+from sqlalchemy import text
+
+from app.db import SessionLocal
+
+rng = random.Random(42)  # deterministic demo data
+
+FIELDS = ["project", "supplier", "material", "brand", "spec", "unit"]
+VARIANTS = {
+    "project": [["منشیانه"], ["دفتر"], ["باق اسپارت"], ["پردیس"]],
+    "supplier": [["مصطفوی", "مستفدی"], ["فولاد مبارکه"], ["راجین"]],
+    "material": [["گچ و خاک"], ["سیمان"], ["میلگرد"]],
+    "brand": [["ذوب آهن"], ["سیمان تهران"]],
+    "spec": [["سایز 14"], ["50 کیلویی"]],
+    "unit": [["کیسه"], ["کیلو"], ["تن"]],
+}
+NAMES = {
+    "project": ["منشانه", "دفتر", "باغ اسپارت", "پردیس کاشان"],
+    "supplier": ["بازرگانی مصطفوی", "نمایندگی فولاد مبارکه", "راجین"],
+    "material": ["گچ و خاک", "سیمان پرتلند", "میلگرد آجدار"],
+    "brand": ["ذوب آهن اصفهان", "سیمان تهران"],
+    "spec": ["سایز ۱۴", "۵۰ کیلویی"],
+    "unit": ["کیسه", "کیلوگرم", "تن"],
+}
+STAGES_F = ["سایز ۱۴", "۵۰ کیلویی"]
+
+
+def _mentions(n: int) -> list[dict]:
+    out = []
+    for field in (FIELDS[:n]):
+        out.append({"field": field, "variants": rng.choice(VARIANTS[field])})
+    return out
+
+
+async def one_trace(s, chat_id: int, t0: datetime, kind: str) -> None:
+    tid = uuid.uuid4()
+    n_ev = 0
+
+    async def ev(stage: str, *, minutes=0.0, ok=True, latency=None, model=None,
+                 field=None, payload=None) -> None:
+        nonlocal n_ev
+        n_ev += 1
+        await s.execute(text("""
+            INSERT INTO bot_trace_events
+              (trace_id, stage, ok, latency_ms, model, field, payload, created_at)
+            VALUES (:t, :stage, :ok, :lat, :model, :field, CAST(:payload AS jsonb), :ts)
+        """), {"t": tid, "stage": stage, "ok": ok, "lat": latency, "model": model,
+               "field": field, "payload": __import__("json").dumps(payload or {}, ensure_ascii=False),
+               "ts": t0 + timedelta(minutes=minutes)})
+
+    await s.execute(text("""
+        INSERT INTO bot_traces (id, chat_id, message_id, kind, source, status, created_at, updated_at)
+        VALUES (:id, :chat, :msg, :kind, 'demo', :status, :ts, :ts)
+    """), {"id": tid, "chat": chat_id, "msg": rng.randrange(1000, 99999), "kind": kind,
+           "status": "committed", "ts": t0})
+
+    m = 0.0
+    # ---- input
+    if kind == "voice":
+        await ev("input.voice", minutes=m, payload={
+            "path": f"data/voices/demo/{tid}.ogg", "size": 21400, "mime": "audio/ogg"})
+        # audio enhancement (new in 787824a)
+        ok_enh = rng.random() < 0.85
+        await ev("audio.enhance.result", minutes=(m := m + 0.1), ok=ok_enh,
+                 latency=rng.randrange(900, 2600), model="audio_enhancer",
+                 payload={"size": 18000, "original_size": 21400} if ok_enh
+                 else {"error": "HTTP 503", "fallback": True})
+        await ev("stt.run", minutes=(m := m + 0.1), payload={"providers": ["whisper", "vosk"]})
+        transcripts = []
+        for p in ("whisper", "vosk"):
+            ok = rng.random() < 0.92
+            t = "بیست و پنج کیسه گچ و خاک از مصطفوی برای منشیانه" if ok else None
+            await ev("stt.result", minutes=(m := m + 0.1), ok=ok, latency=rng.randrange(700, 2100),
+                     model="whisper-1" if p == "whisper" else "vosk-fa",
+                     payload={"provider": p, "text": t, "error": None if ok else "timeout"})
+            if ok:
+                transcripts.append({"name": p, "text": t})
+        payload_text = transcripts[0]["text"] if transcripts else ""
+    else:
+        await ev("input.text", minutes=m, payload={"text": "۲۵ کیسه گچ و خاک از مصطفوی برای منشیانه"})
+        payload_text = "۲۵ کیسه گچ و خاک از مصطفوی برای منشیانه"
+
+    # ---- NLU
+    await ev("nlu.request", minutes=(m := m + 0.05), payload={
+        "prompt_hash": "demo-hash", "prompt_version": "nlu-v2-entity-mentions"})
+    mentions = _mentions(rng.randint(3, 6))
+    await ev("nlu.result", minutes=(m := m + 0.9), latency=rng.randrange(1500, 3600),
+             model="deepseek-chat", payload={
+                 "intent": "register_quote", "consensus_text": payload_text})
+    await ev("entities.extracted", minutes=(m := m + 0.02), payload={"entity_mentions": mentions})
+
+    # ---- Jev scoring + arbitration/fallback (two-stage, 787824a)
+    scored: list = []
+    statuses = {"exact": 0, "ambiguity": 0, "new": 0}
+    actions: dict = {}
+    act_names = ["endorsed_jev", "endorsed_jev", "endorsed_jev",
+                 "demoted_to_ambiguity", "vetoed_to_new"]
+    for i, men in enumerate(mentions):
+        field = men["field"]
+        jev_failed = i == 0 and rng.random() < 0.25
+        if jev_failed:
+            await ev("jev.failure", minutes=(m := m + 0.1), field=field, ok=False,
+                     payload={"error": "jev_unavailable_or_error", "n_mentions": 1})
+            # crisis fallback path
+            status = rng.choice(["exact", "ambiguity", "new"])
+            statuses[status] += 1
+            continue
+        await ev("jev.request", minutes=(m := m + 0.05), field=field,
+                 payload={"n_mentions": 1, "n_candidates": rng.randint(6, 20)})
+        name = rng.choice(NAMES[field])
+        conf = rng.choice([0.55, 0.68, 0.75, 0.86, 0.9, 0.95, 0.99])
+        await ev("jev.result", minutes=(m := m + 0.9), field=field, model="jev-1.13.0",
+                 latency=rng.randrange(600, 1300),
+                 payload={"answers": {"mention_0": {"choice": name, "confidence": conf}},
+                          "usage": {"input_tokens": rng.randint(400, 2600),
+                                    "output_tokens": rng.randint(60, 1300)}})
+        scored.append({"variants": men["variants"], "jev_choice": name, "confidence": conf})
+    if scored:
+        await ev("routing.decision", minutes=(m := m + 0.02), payload={
+            "source": "jev_scored", "mentions": scored})
+        for _ in scored:
+            action = rng.choice(act_names)
+            actions[action] = actions.get(action, 0) + 1
+            statuses["exact" if action == "endorsed_jev"
+                     else "ambiguity" if action == "demoted_to_ambiguity" else "new"] += 1
+        await ev("matching.arbitration.result", minutes=(m := m + 1.1),
+                 latency=rng.randrange(1200, 3200), model="deepseek-chat",
+                 payload={"statuses": statuses, "actions": actions,
+                          "n_items": len(scored), "n_resolved": len(scored),
+                          "usage": {"input_tokens": rng.randint(800, 3000),
+                                    "output_tokens": rng.randint(100, 900)}})
+    else:
+        await ev("matching.fallback.result", minutes=(m := m + 1.2),
+                 latency=rng.randrange(1400, 3400), model="deepseek-chat",
+                 payload={"statuses": statuses, "n_mentions": len(mentions),
+                          "n_resolved": max(len(mentions) - 1, 0),
+                          "usage": {"input_tokens": rng.randint(900, 3200),
+                                    "output_tokens": rng.randint(120, 950)}})
+
+    # ---- ambiguity + user choice (the A/B proxy panels)
+    if statuses["ambiguity"] > 0:
+        await ev("ambiguity.sent", minutes=(m := m + 0.1), payload={
+            "amb_id": "em_demo", "kind": "entity_match",
+            "candidates": [{"id": "x1", "name": "منشانه", "prob": 0.62}]})
+        await ev("ambiguity.user_choice", minutes=(m := m + 2.5), payload={
+            "amb_id": "em_demo", "action": "pick", "arg": "0",
+            "candidates": [{"id": "x1", "name": "منشانه"}]})
+        await ev("user_choice.pick", minutes=(m := m + 0.05), payload={
+            "field": "project", "idx": 0, "choice": "منشانه"})
+
+    # ---- draft lifecycle
+    await ev("draft.render", minutes=(m := m + 0.2), payload={"fresh": True, "missing": []})
+    await ev("draft.commit", minutes=(m := m + 3.0), payload={
+        "quote_id": str(uuid.uuid4()), "items": len(mentions) - 3, "newly_created": [],
+        "only_resolved": False})
+
+
+async def run(days: int) -> None:
+    async with SessionLocal() as s:
+        # idempotent per run-day: wipe only this script's demo rows for those days
+        await s.execute(text("""
+            DELETE FROM bot_traces
+             WHERE source = 'demo'
+               AND created_at >= now() - (:days * interval '1 day')
+        """), {"days": days})
+        base = datetime.now(timezone.utc).replace(hour=10, minute=0, second=0, microsecond=0)
+        n = 0
+        for d in range(days):
+            for _ in range(rng.randint(2, 5)):  # 2-5 traces/day
+                day0 = base - timedelta(days=d)
+                t0 = day0 + timedelta(minutes=rng.randrange(0, 600))
+                await one_trace(s, rng.choice([1461166742, 1839839922]), t0,
+                                rng.choice(["voice", "text"]))
+                n += 1
+        await s.commit()
+        print(f"seeded {n} demo traces over {days} day(s) (source='demo')")
+
+
+if __name__ == "__main__":
+    ap = argparse.ArgumentParser()
+    ap.add_argument("--days", type=int, default=7)
+    asyncio.run(run(ap.parse_args().days))
diff --git a/frontend/package-lock.json b/frontend/package-lock.json
index f7d6e03..a3e2503 100644
--- a/frontend/package-lock.json
+++ b/frontend/package-lock.json
@@ -28,6 +28,7 @@
         "react-dom": "^19.2.8",
         "react-hook-form": "^7.85.0",
         "react-router-dom": "^7.18.2",
+        "recharts": "^3.8.0",
         "sonner": "^2.0.8",
         "tailwind-merge": "^3.6.0",
         "tailwindcss": "^4.3.3",
@@ -1366,6 +1367,32 @@
       "integrity": "sha512-JtyZR+mqgBibTo8xea3B6ZRmzZiM/YeVBtUkas6zMuXjAlfIFIW2FgqeM9eLyvEaYX66vr6DJMK+4U6LV0KhNw==",
       "license": "MIT"
     },
+    "node_modules/@reduxjs/toolkit": {
+      "version": "2.13.0",
+      "resolved": "https://registry.npmjs.org/@reduxjs/toolkit/-/toolkit-2.13.0.tgz",
+      "integrity": "sha512-f6jwVRfwW30+tnllz4YcsHHpPYYOE7abcHkyUCovD+P7DyhdAI5prz2Fh/8TLhakjpN+7aIEion1s5L/tvlYlA==",
+      "license": "MIT",
+      "dependencies": {
+        "@standard-schema/spec": "^1.0.0",
+        "@standard-schema/utils": "^0.3.0",
+        "immer": "^11.0.0",
+        "redux": "^5.0.1",
+        "redux-thunk": "^3.1.0",
+        "reselect": "^5.1.0"
+      },
+      "peerDependencies": {
+        "react": "^16.9.0 || ^17.0.0 || ^18 || ^19",
+        "react-redux": "^7.2.1 || ^8.1.3 || ^9.0.0"
+      },
+      "peerDependenciesMeta": {
+        "react": {
+          "optional": true
+        },
+        "react-redux": {
+          "optional": true
+        }
+      }
+    },
     "node_modules/@rolldown/binding-android-arm64": {
       "version": "1.2.3",
       "resolved": "https://registry.npmjs.org/@rolldown/binding-android-arm64/-/binding-android-arm64-1.2.3.tgz",
@@ -1714,6 +1741,18 @@
         "node": ">=18"
       }
     },
+    "node_modules/@standard-schema/spec": {
+      "version": "1.1.0",
+      "resolved": "https://registry.npmjs.org/@standard-schema/spec/-/spec-1.1.0.tgz",
+      "integrity": "sha512-l2aFy5jALhniG5HgqrD6jXLi/rUWrKvqN/qJx6yoJsgKhblVd+iqqU4RCXavm/jPityDo5TCvKMnpjKnOriy0w==",
+      "license": "MIT"
+    },
+    "node_modules/@standard-schema/utils": {
+      "version": "0.3.0",
+      "resolved": "https://registry.npmjs.org/@standard-schema/utils/-/utils-0.3.0.tgz",
+      "integrity": "sha512-e7Mew686owMaPJVNNLs55PUvgz371nKgwsc4vxE49zsODpJEnxgxRo2y/OKrqueavXgZNMDVj3DdHFlaSAeU8g==",
+      "license": "MIT"
+    },
     "node_modules/@tailwindcss/node": {
       "version": "4.3.3",
       "resolved": "https://registry.npmjs.org/@tailwindcss/node/-/node-4.3.3.tgz",
@@ -2003,6 +2042,69 @@
       "integrity": "sha512-nl09VhutdjINdWyXxHWN/w9zlNCfr60JUqJbd24YXUuCwgeL0TpFSdElCwb6cxfB6ybE19Gjj4g0jsgkXxKv1Q==",
       "license": "MIT"
     },
+    "node_modules/@types/d3-array": {
+      "version": "3.2.2",
+      "resolved": "https://registry.npmjs.org/@types/d3-array/-/d3-array-3.2.2.tgz",
+      "integrity": "sha512-hOLWVbm7uRza0BYXpIIW5pxfrKe0W+D5lrFiAEYR+pb6w3N2SwSMaJbXdUfSEv+dT4MfHBLtn5js0LAWaO6otw==",
+      "license": "MIT"
+    },
+    "node_modules/@types/d3-color": {
+      "version": "3.1.3",
+      "resolved": "https://registry.npmjs.org/@types/d3-color/-/d3-color-3.1.3.tgz",
+      "integrity": "sha512-iO90scth9WAbmgv7ogoq57O9YpKmFBbmoEoCHDB2xMBY0+/KVrqAaCDyCE16dUspeOvIxFFRI+0sEtqDqy2b4A==",
+      "license": "MIT"
+    },
+    "node_modules/@types/d3-ease": {
+      "version": "3.0.2",
+      "resolved": "https://registry.npmjs.org/@types/d3-ease/-/d3-ease-3.0.2.tgz",
+      "integrity": "sha512-NcV1JjO5oDzoK26oMzbILE6HW7uVXOHLQvHshBUW4UMdZGfiY6v5BeQwh9a9tCzv+CeefZQHJt5SRgK154RtiA==",
+      "license": "MIT"
+    },
+    "node_modules/@types/d3-interpolate": {
+      "version": "3.0.4",
+      "resolved": "https://registry.npmjs.org/@types/d3-interpolate/-/d3-interpolate-3.0.4.tgz",
+      "integrity": "sha512-mgLPETlrpVV1YRJIglr4Ez47g7Yxjl1lj7YKsiMCb27VJH9W8NVM6Bb9d8kkpG/uAQS5AmbA48q2IAolKKo1MA==",
+      "license": "MIT",
+      "dependencies": {
+        "@types/d3-color": "*"
+      }
+    },
+    "node_modules/@types/d3-path": {
+      "version": "3.1.1",
+      "resolved": "https://registry.npmjs.org/@types/d3-path/-/d3-path-3.1.1.tgz",
+      "integrity": "sha512-VMZBYyQvbGmWyWVea0EHs/BwLgxc+MKi1zLDCONksozI4YJMcTt8ZEuIR4Sb1MMTE8MMW49v0IwI5+b7RmfWlg==",
+      "license": "MIT"
+    },
+    "node_modules/@types/d3-scale": {
+      "version": "4.0.9",
+      "resolved": "https://registry.npmjs.org/@types/d3-scale/-/d3-scale-4.0.9.tgz",
+      "integrity": "sha512-dLmtwB8zkAeO/juAMfnV+sItKjlsw2lKdZVVy6LRr0cBmegxSABiLEpGVmSJJ8O08i4+sGR6qQtb6WtuwJdvVw==",
+      "license": "MIT",
+      "dependencies": {
+        "@types/d3-time": "*"
+      }
+    },
+    "node_modules/@types/d3-shape": {
+      "version": "3.2.0",
+      "resolved": "https://registry.npmjs.org/@types/d3-shape/-/d3-shape-3.2.0.tgz",
+      "integrity": "sha512-kVd74ta9eof3eJOvbNd1vGKS/XERRyQbT26Og63hIsvDO84cjD5gEOhsXf26w3FSoNlPVz84DOFcKv/oou+fMw==",
+      "license": "MIT",
+      "dependencies": {
+        "@types/d3-path": "*"
+      }
+    },
+    "node_modules/@types/d3-time": {
+      "version": "3.0.4",
+      "resolved": "https://registry.npmjs.org/@types/d3-time/-/d3-time-3.0.4.tgz",
+      "integrity": "sha512-yuzZug1nkAAaBlBBikKZTgzCeA+k1uy4ZFwWANOfKw5z5LRhV0gNA7gNkKm7HoK+HRN0wX3EkxGk0fpbWhmB7g==",
+      "license": "MIT"
+    },
+    "node_modules/@types/d3-timer": {
+      "version": "3.0.2",
+      "resolved": "https://registry.npmjs.org/@types/d3-timer/-/d3-timer-3.0.2.tgz",
+      "integrity": "sha512-Ps3T8E8dZDam6fUyNiMkekK3XUsaUEik+idO9/YjPtfj2qruF8tFBXS7XhtE4iIXBLxhmLjP3SXpLhVf21I9Lw==",
+      "license": "MIT"
+    },
     "node_modules/@types/node": {
       "version": "24.13.3",
       "resolved": "https://registry.npmjs.org/@types/node/-/node-24.13.3.tgz",
@@ -2033,6 +2135,12 @@
         "@types/react": "^19.2.0"
       }
     },
+    "node_modules/@types/use-sync-external-store": {
+      "version": "0.0.6",
+      "resolved": "https://registry.npmjs.org/@types/use-sync-external-store/-/use-sync-external-store-0.0.6.tgz",
+      "integrity": "sha512-zFDAD+tlpf2r4asuHEj0XH6pY6i0g5NeAHPn+15wk3BV6JA69eERFXC1gyGThDkVa1zCyKr5jox1+2LbV/AMLg==",
+      "license": "MIT"
+    },
     "node_modules/@vitejs/plugin-react": {
       "version": "6.0.5",
       "resolved": "https://registry.npmjs.org/@vitejs/plugin-react/-/plugin-react-6.0.5.tgz",
@@ -2127,6 +2235,133 @@
       "devOptional": true,
       "license": "MIT"
     },
+    "node_modules/d3-array": {
+      "version": "3.2.4",
+      "resolved": "https://registry.npmjs.org/d3-array/-/d3-array-3.2.4.tgz",
+      "integrity": "sha512-tdQAmyA18i4J7wprpYq8ClcxZy3SC31QMeByyCFyRt7BVHdREQZ5lpzoe5mFEYZUWe+oq8HBvk9JjpibyEV4Jg==",
+      "license": "ISC",
+      "dependencies": {
+        "internmap": "1 - 2"
+      },
+      "engines": {
+        "node": ">=12"
+      }
+    },
+    "node_modules/d3-color": {
+      "version": "3.1.0",
+      "resolved": "https://registry.npmjs.org/d3-color/-/d3-color-3.1.0.tgz",
+      "integrity": "sha512-zg/chbXyeBtMQ1LbD/WSoW2DpC3I0mpmPdW+ynRTj/x2DAWYrIY7qeZIHidozwV24m4iavr15lNwIwLxRmOxhA==",
+      "license": "ISC",
+      "engines": {
+        "node": ">=12"
+      }
+    },
+    "node_modules/d3-ease": {
+      "version": "3.0.1",
+      "resolved": "https://registry.npmjs.org/d3-ease/-/d3-ease-3.0.1.tgz",
+      "integrity": "sha512-wR/XK3D3XcLIZwpbvQwQ5fK+8Ykds1ip7A2Txe0yxncXSdq1L9skcG7blcedkOX+ZcgxGAmLX1FrRGbADwzi0w==",
+      "license": "BSD-3-Clause",
+      "engines": {
+        "node": ">=12"
+      }
+    },
+    "node_modules/d3-format": {
+      "version": "3.1.2",
+      "resolved": "https://registry.npmjs.org/d3-format/-/d3-format-3.1.2.tgz",
+      "integrity": "sha512-AJDdYOdnyRDV5b6ArilzCPPwc1ejkHcoyFarqlPqT7zRYjhavcT3uSrqcMvsgh2CgoPbK3RCwyHaVyxYcP2Arg==",
+      "license": "ISC",
+      "engines": {
+        "node": ">=12"
+      }
+    },
+    "node_modules/d3-interpolate": {
+      "version": "3.0.1",
+      "resolved": "https://registry.npmjs.org/d3-interpolate/-/d3-interpolate-3.0.1.tgz",
+      "integrity": "sha512-3bYs1rOD33uo8aqJfKP3JWPAibgw8Zm2+L9vBKEHJ2Rg+viTR7o5Mmv5mZcieN+FRYaAOWX5SJATX6k1PWz72g==",
+      "license": "ISC",
+      "dependencies": {
+        "d3-color": "1 - 3"
+      },
+      "engines": {
+        "node": ">=12"
+      }
+    },
+    "node_modules/d3-path": {
+      "version": "3.1.0",
+      "resolved": "https://registry.npmjs.org/d3-path/-/d3-path-3.1.0.tgz",
+      "integrity": "sha512-p3KP5HCf/bvjBSSKuXid6Zqijx7wIfNW+J/maPs+iwR35at5JCbLUT0LzF1cnjbCHWhqzQTIN2Jpe8pRebIEFQ==",
+      "license": "ISC",
+      "engines": {
+        "node": ">=12"
+      }
+    },
+    "node_modules/d3-scale": {
+      "version": "4.0.2",
+      "resolved": "https://registry.npmjs.org/d3-scale/-/d3-scale-4.0.2.tgz",
+      "integrity": "sha512-GZW464g1SH7ag3Y7hXjf8RoUuAFIqklOAq3MRl4OaWabTFJY9PN/E1YklhXLh+OQ3fM9yS2nOkCoS+WLZ6kvxQ==",
+      "license": "ISC",
+      "dependencies": {
+        "d3-array": "2.10.0 - 3",
+        "d3-format": "1 - 3",
+        "d3-interpolate": "1.2.0 - 3",
+        "d3-time": "2.1.1 - 3",
+        "d3-time-format": "2 - 4"
+      },
+      "engines": {
+        "node": ">=12"
+      }
+    },
+    "node_modules/d3-shape": {
+      "version": "3.2.0",
+      "resolved": "https://registry.npmjs.org/d3-shape/-/d3-shape-3.2.0.tgz",
+      "integrity": "sha512-SaLBuwGm3MOViRq2ABk3eLoxwZELpH6zhl3FbAoJ7Vm1gofKx6El1Ib5z23NUEhF9AsGl7y+dzLe5Cw2AArGTA==",
+      "license": "ISC",
+      "dependencies": {
+        "d3-path": "^3.1.0"
+      },
+      "engines": {
+        "node": ">=12"
+      }
+    },
+    "node_modules/d3-time": {
+      "version": "3.1.0",
+      "resolved": "https://registry.npmjs.org/d3-time/-/d3-time-3.1.0.tgz",
+      "integrity": "sha512-VqKjzBLejbSMT4IgbmVgDjpkYrNWUYJnbCGo874u7MMKIWsILRX+OpX/gTk8MqjpT1A/c6HY2dCA77ZN0lkQ2Q==",
+      "license": "ISC",
+      "dependencies": {
+        "d3-array": "2 - 3"
+      },
+      "engines": {
+        "node": ">=12"
+      }
+    },
+    "node_modules/d3-time-format": {
+      "version": "4.1.0",
+      "resolved": "https://registry.npmjs.org/d3-time-format/-/d3-time-format-4.1.0.tgz",
+      "integrity": "sha512-dJxPBlzC7NugB2PDLwo9Q8JiTR3M3e4/XANkreKSUxF8vvXKqm1Yfq4Q5dl8budlunRVlUUaDUgFt7eA8D6NLg==",
+      "license": "ISC",
+      "dependencies": {
+        "d3-time": "1 - 3"
+      },
+      "engines": {
+        "node": ">=12"
+      }
+    },
+    "node_modules/d3-timer": {
+      "version": "3.0.1",
+      "resolved": "https://registry.npmjs.org/d3-timer/-/d3-timer-3.0.1.tgz",
+      "integrity": "sha512-ndfJ/JxxMd3nw31uyKoY2naivF+r29V+Lc0svZxe1JvvIRmi8hUsrMvdOwgS1o6uBHmiz91geQ0ylPP0aj1VUA==",
+      "license": "ISC",
+      "engines": {
+        "node": ">=12"
+      }
+    },
+    "node_modules/decimal.js-light": {
+      "version": "2.5.1",
+      "resolved": "https://registry.npmjs.org/decimal.js-light/-/decimal.js-light-2.5.1.tgz",
+      "integrity": "sha512-qIMFpTMZmny+MMIitAB6D7iVPEorVw6YQRWkvarTkT4tBeSLLiHzcwj6q0MmYSFCiVpiqPJTJEYIrpcPzVEIvg==",
+      "license": "MIT"
+    },
     "node_modules/detect-libc": {
       "version": "2.1.2",
       "resolved": "https://registry.npmjs.org/detect-libc/-/detect-libc-2.1.2.tgz",
@@ -2155,6 +2390,24 @@
         "node": ">=10.13.0"
       }
     },
+    "node_modules/es-toolkit": {
+      "version": "1.52.0",
+      "resolved": "https://registry.npmjs.org/es-toolkit/-/es-toolkit-1.52.0.tgz",
+      "integrity": "sha512-XTNEJQh1tY1ZJVcf6ayP/2n4ZPyaHlW2FWs7xvw5ddPuhUVjLD3olQVQS7kf58JbAB48iL0uL/jerTrjtV3lDA==",
+      "license": "MIT",
+      "workspaces": [
+        "docs",
+        "benchmarks",
+        "tests/types",
+        "tests/browser-compat"
+      ]
+    },
+    "node_modules/eventemitter3": {
+      "version": "5.0.4",
+      "resolved": "https://registry.npmjs.org/eventemitter3/-/eventemitter3-5.0.4.tgz",
+      "integrity": "sha512-mlsTRyGaPBjPedk6Bvw+aqbsXDtoAyAzm5MO7JgU+yVRyMQ5O8bD4Kcci7BS85f93veegeCPkL8R4GLClnjLFw==",
+      "license": "MIT"
+    },
     "node_modules/fdir": {
       "version": "6.5.0",
       "resolved": "https://registry.npmjs.org/fdir/-/fdir-6.5.0.tgz",
@@ -2201,6 +2454,25 @@
       "integrity": "sha512-RbJ5/jmFcNNCcDV5o9eTnBLJ/HszWV0P73bc+Ff4nS/rJj+YaS6IGyiOL0VoBYX+l1Wrl3k63h/KrH+nhJ0XvQ==",
       "license": "ISC"
     },
+    "node_modules/immer": {
+      "version": "11.2.9",
+      "resolved": "https://registry.npmjs.org/immer/-/immer-11.2.9.tgz",
+      "integrity": "sha512-IQ4UEtXjZjyefyWjtLEDXUSrF6T2hwjKPi6BIJl3bY/2XXW24d6cNGdXJSBOA/+KNnuiXkZY6DR0C3efolhitA==",
+      "license": "MIT",
+      "funding": {
+        "type": "opencollective",
+        "url": "https://opencollective.com/immer"
+      }
+    },
+    "node_modules/internmap": {
+      "version": "2.0.3",
+      "resolved": "https://registry.npmjs.org/internmap/-/internmap-2.0.3.tgz",
+      "integrity": "sha512-5Hh7Y1wQbvY5ooGgPbDaL5iYLAPzMTUrjMulskHLH6wnv/A+1q5rgEaiuqEjB+oxGXIVZs1FF+R/KPN3ZSQYYg==",
+      "license": "ISC",
+      "engines": {
+        "node": ">=12"
+      }
+    },
     "node_modules/jiti": {
       "version": "2.7.0",
       "resolved": "https://registry.npmjs.org/jiti/-/jiti-2.7.0.tgz",
@@ -2645,6 +2917,36 @@
         "react": "^16.8.0 || ^17 || ^18 || ^19"
       }
     },
+    "node_modules/react-is": {
+      "version": "19.3.1",
+      "resolved": "https://registry.npmjs.org/react-is/-/react-is-19.3.1.tgz",
+      "integrity": "sha512-RRieF6IyxQBkcK6pP8xOHprLTPW6QjRkbGdImtqNme+/hYVwCZkLQLdlZGOhUqXwkS9IEynaGvPJtv6XB/cz0Q==",
+      "license": "MIT",
+      "peer": true
+    },
+    "node_modules/react-redux": {
+      "version": "9.3.0",
+      "resolved": "https://registry.npmjs.org/react-redux/-/react-redux-9.3.0.tgz",
+      "integrity": "sha512-KQopgqFo/p/fgmAs5qz6p5RWaNAzq40WAu7fJIXnQpYxFPbJYtsJPWvGeF2rOBaY/kEuV77AVsX8TsQzKm+A/g==",
+      "license": "MIT",
+      "dependencies": {
+        "@types/use-sync-external-store": "^0.0.6",
+        "use-sync-external-store": "^1.4.0"
+      },
+      "peerDependencies": {
+        "@types/react": "^18.2.25 || ^19",
+        "react": "^18.0 || ^19",
+        "redux": "^5.0.0"
+      },
+      "peerDependenciesMeta": {
+        "@types/react": {
+          "optional": true
+        },
+        "redux": {
+          "optional": true
+        }
+      }
+    },
     "node_modules/react-remove-scroll": {
       "version": "2.7.2",
       "resolved": "https://registry.npmjs.org/react-remove-scroll/-/react-remove-scroll-2.7.2.tgz",
@@ -2752,6 +3054,57 @@
         }
       }
     },
+    "node_modules/recharts": {
+      "version": "3.10.1",
+      "resolved": "https://registry.npmjs.org/recharts/-/recharts-3.10.1.tgz",
+      "integrity": "sha512-QXFrvt6IVcw7eeZCoyXTwkIJAX3Dv1nyVhMicXJ47GsGDDpcN8z6o644DibE9XjpBTThtsomLKnTV6lc+cVFUA==",
+      "license": "MIT",
+      "workspaces": [
+        "www"
+      ],
+      "dependencies": {
+        "@reduxjs/toolkit": "^1.9.0 || 2.x.x",
+        "clsx": "^2.1.1",
+        "decimal.js-light": "^2.5.1",
+        "es-toolkit": "^1.39.3",
+        "eventemitter3": "^5.0.1",
+        "immer": "^11.1.8",
+        "react-redux": "8.x.x || 9.x.x",
+        "reselect": "5.2.0",
+        "tiny-invariant": "^1.3.3",
+        "use-sync-external-store": "^1.2.2",
+        "victory-vendor": "^37.0.2"
+      },
+      "engines": {
+        "node": ">=18"
+      },
+      "peerDependencies": {
+        "react": "^16.8.0 || ^17.0.0 || ^18.0.0 || ^19.0.0",
+        "react-dom": "^16.0.0 || ^17.0.0 || ^18.0.0 || ^19.0.0",
+        "react-is": "^16.8.0 || ^17.0.0 || ^18.0.0 || ^19.0.0"
+      }
+    },
+    "node_modules/redux": {
+      "version": "5.0.1",
+      "resolved": "https://registry.npmjs.org/redux/-/redux-5.0.1.tgz",
+      "integrity": "sha512-M9/ELqF6fy8FwmkpnF0S3YKOqMyoWJ4+CS5Efg2ct3oY9daQvd/Pc71FpGZsVsbl3Cpb+IIcjBDUnnyBdQbq4w==",
+      "license": "MIT"
+    },
+    "node_modules/redux-thunk": {
+      "version": "3.1.0",
+      "resolved": "https://registry.npmjs.org/redux-thunk/-/redux-thunk-3.1.0.tgz",
+      "integrity": "sha512-NW2r5T6ksUKXCabzhL9z+h206HQw/NJkcLm1GPImRQ8IzfXwRGqjVhKJGauHirT0DAuyy6hjdnMZaRoAcy0Klw==",
+      "license": "MIT",
+      "peerDependencies": {
+        "redux": "^5.0.0"
+      }
+    },
+    "node_modules/reselect": {
+      "version": "5.2.0",
+      "resolved": "https://registry.npmjs.org/reselect/-/reselect-5.2.0.tgz",
+      "integrity": "sha512-AgZ3UOZm3YndfrJ4OYjgrT7bmCm/1iqkjvEfH/oYjzh6PD2qw4QuT3jjnXIrpdt4MTpMXclMT3lXbmRY+XRakw==",
+      "license": "MIT"
+    },
     "node_modules/rolldown": {
       "version": "1.2.3",
       "resolved": "https://registry.npmjs.org/rolldown/-/rolldown-1.2.3.tgz",
@@ -2884,6 +3237,12 @@
         "url": "https://opencollective.com/webpack"
       }
     },
+    "node_modules/tiny-invariant": {
+      "version": "1.3.3",
+      "resolved": "https://registry.npmjs.org/tiny-invariant/-/tiny-invariant-1.3.3.tgz",
+      "integrity": "sha512-+FbBPE1o9QAYvviau/qC5SE3caw21q3xkvWKBtja5vgqOWIHHJ3ioaq1VPfn/Szqctz2bU/oYeKd9/z5BL+PVg==",
+      "license": "MIT"
+    },
     "node_modules/tinyglobby": {
       "version": "0.2.17",
       "resolved": "https://registry.npmjs.org/tinyglobby/-/tinyglobby-0.2.17.tgz",
@@ -2970,6 +3329,37 @@
         }
       }
     },
+    "node_modules/use-sync-external-store": {
+      "version": "1.7.0",
+      "resolved": "https://registry.npmjs.org/use-sync-external-store/-/use-sync-external-store-1.7.0.tgz",
+      "integrity": "sha512-6L+EeigHMQhdaIPNIFUKwfWJSwWFQ8gJbJ2DLOs5sDIegTwR9fRxvnM3uciHKjIZhFz+KAv2emhWMRvDmMcY8A==",
+      "license": "MIT",
+      "peerDependencies": {
+        "react": "^16.8.0 || ^17.0.0 || ^18.0.0 || ^19.0.0"
+      }
+    },
+    "node_modules/victory-vendor": {
+      "version": "37.3.6",
+      "resolved": "https://registry.npmjs.org/victory-vendor/-/victory-vendor-37.3.6.tgz",
+      "integrity": "sha512-SbPDPdDBYp+5MJHhBCAyI7wKM3d5ivekigc2Dk2s7pgbZ9wIgIBYGVw4zGHBml/qTFbexrofXW6Gu4noGxrOwQ==",
+      "license": "MIT AND ISC",
+      "dependencies": {
+        "@types/d3-array": "^3.0.3",
+        "@types/d3-ease": "^3.0.0",
+        "@types/d3-interpolate": "^3.0.1",
+        "@types/d3-scale": "^4.0.2",
+        "@types/d3-shape": "^3.1.0",
+        "@types/d3-time": "^3.0.0",
+        "@types/d3-timer": "^3.0.0",
+        "d3-array": "^3.1.6",
+        "d3-ease": "^3.0.1",
+        "d3-interpolate": "^3.0.1",
+        "d3-scale": "^4.0.2",
+        "d3-shape": "^3.1.0",
+        "d3-time": "^3.0.0",
+        "d3-timer": "^3.0.1"
+      }
+    },
     "node_modules/vite": {
       "version": "8.2.1",
       "resolved": "https://registry.npmjs.org/vite/-/vite-8.2.1.tgz",
diff --git a/frontend/package.json b/frontend/package.json
index 399a320..c759395 100644
--- a/frontend/package.json
+++ b/frontend/package.json
@@ -30,6 +30,7 @@
     "react-dom": "^19.2.8",
     "react-hook-form": "^7.85.0",
     "react-router-dom": "^7.18.2",
+    "recharts": "^3.8.0",
     "sonner": "^2.0.8",
     "tailwind-merge": "^3.6.0",
     "tailwindcss": "^4.3.3",
diff --git a/frontend/src/App.tsx b/frontend/src/App.tsx
index d9eb7f0..15e9301 100644
--- a/frontend/src/App.tsx
+++ b/frontend/src/App.tsx
@@ -43,6 +43,9 @@ const OrganizationPage = lazy(() =>
 const AdminPanelPage = lazy(() =>
   import("./pages/Admin/AdminPanel").then((m) => ({ default: m.AdminPanel })),
 );
+const BotMonitorPage = lazy(() =>
+  import("./pages/BotMonitor/BotMonitorPage").then((m) => ({ default: m.BotMonitorPage })),
+);
 
 function Loading() {
   return (
@@ -220,6 +223,14 @@ export default function App() {
             </RequireAuth>
           }
         />
+        <Route
+          path="/bot-monitor"
+          element={
+            <RequireAuth>
+              <BotMonitorPage />
+            </RequireAuth>
+          }
+        />
         <Route path="*" element={<Navigate to="/" replace />} />
         </Routes>
       </Suspense>
diff --git a/frontend/src/components/layout/MobileTabBar.tsx b/frontend/src/components/layout/MobileTabBar.tsx
index fcb4db0..192f343 100644
--- a/frontend/src/components/layout/MobileTabBar.tsx
+++ b/frontend/src/components/layout/MobileTabBar.tsx
@@ -80,7 +80,7 @@ export function MobileTabBar() {
   const role = useAuthStore((s) => s.user?.role);
   const { pathname } = useLocation();
 
-  if (pathname === "/login" || pathname === "/admin") return null;
+  if (pathname === "/login" || pathname === "/admin" || pathname === "/bot-monitor") return null;
   const isPM = role === "pm";
   const isOffice = role === "admin" || role === "procurement_manager";
 
diff --git a/frontend/src/lib/api.ts b/frontend/src/lib/api.ts
index 7fdfdea..8adf788 100644
--- a/frontend/src/lib/api.ts
+++ b/frontend/src/lib/api.ts
@@ -1604,6 +1604,79 @@ export interface UserRow {
   created_at: string;
 }
 
+// ============================================================
+// مانیتورینگ بات (bot-metrics) — شکل پاسخ‌های فقط-خواندنی
+// ============================================================
+export interface BotMetricsKpis {
+  traces: number;
+  events: number;
+  errors: number;
+  jev_p95_ms: number | null;
+  commits: number;
+  tokens_in: number;
+  tokens_out: number;
+}
+export interface BotMetricsSummary {
+  kpis: BotMetricsKpis;
+  daily: { day: string; events: number; traces: number }[];
+  days: number;
+}
+export interface BotMetricsRouting {
+  statuses: { metric: string; n: number }[];
+  actions: {
+    endorsed_jev: number;
+    vetoed_to_new: number;
+    demoted_to_ambiguity: number;
+    other: number;
+    invocations: number;
+  };
+  stages: { stage: string; n: number }[];
+}
+export interface BotMetricsQuality {
+  ambiguities: { action: string; arg: string; n: number }[];
+  picks: { pick: "top" | "other"; n: number }[];
+  drafts: { stage: string; n: number }[];
+}
+export interface BotMetricsJev {
+  models: { model: string; n: number; last_seen: string }[];
+  latency: { stage: string; p50: number; p95: number; n: number }[];
+  tokens_daily: { day: string; tokens_in: number; tokens_out: number }[];
+}
+export interface BotMetricsStt {
+  providers: { provider: string; ok: number; total: number; p50_ms: number }[];
+  enhance: { ok: number; total: number; p50_ms: number } | null;
+}
+export interface BotTraceRow {
+  id: string;
+  created_at: string;
+  source: string;
+  chat_id: string;
+  kind: string;
+  status: string;
+  events: number;
+}
+export interface BotTraceDetail {
+  trace: {
+    id: string;
+    created_at: string;
+    source: string;
+    chat_id: string;
+    kind: string;
+    status: string;
+    draft_id: string | null;
+    committed_quote_id: string | null;
+  } | null;
+  events: {
+    created_at: string;
+    stage: string;
+    ok: boolean;
+    latency_ms: number | null;
+    model: string | null;
+    field: string | null;
+    payload: Record<string, unknown>;
+  }[];
+}
+
 export const apiV26 = {
   auth: {
     // ورود درون‌صفحه‌ای: بک‌اند با grant_type=password از Casdoor توکن می‌گیرد
@@ -1796,4 +1869,30 @@ export const apiV26 = {
         attributes: [],
       }),
   },
+
+  // مانیتورینگ بات بله — فقط-خواندنی از جدول‌های bot_traces/bot_trace_events
+  // (فقط ادمین؛ بک‌اند با require_role("admin") گارد می‌کند). آمار تجمیعی فقط
+  // ترافیک واقعی را می‌شمارد (calibration/demo/test حذف می‌شوند).
+  botMetrics: {
+    summary: (days: number) =>
+      getData<BotMetricsSummary>(`/bot-metrics/summary?days=${days}`),
+    routing: (days: number) =>
+      getData<BotMetricsRouting>(`/bot-metrics/routing?days=${days}`),
+    quality: (days: number) =>
+      getData<BotMetricsQuality>(`/bot-metrics/quality?days=${days}`),
+    jev: (days: number) =>
+      getData<BotMetricsJev>(`/bot-metrics/jev?days=${days}`),
+    stt: (days: number) =>
+      getData<BotMetricsStt>(`/bot-metrics/stt?days=${days}`),
+    traces: (opts?: { limit?: number; status?: string | null; include_synthetic?: boolean }) => {
+      const q = new URLSearchParams();
+      if (opts?.limit) q.set("limit", String(opts.limit));
+      if (opts?.status) q.set("status", opts.status);
+      if (opts?.include_synthetic) q.set("include_synthetic", "true");
+      const qs = q.toString();
+      return getData<BotTraceRow[]>(`/bot-metrics/traces${qs ? `?${qs}` : ""}`);
+    },
+    traceDetail: (traceId: string) =>
+      getData<BotTraceDetail>(`/bot-metrics/traces/${encodeURIComponent(traceId)}`),
+  },
 };
diff --git a/frontend/src/pages/Admin/AdminPanel.tsx b/frontend/src/pages/Admin/AdminPanel.tsx
index ff37a2d..3cbe0c4 100644
--- a/frontend/src/pages/Admin/AdminPanel.tsx
+++ b/frontend/src/pages/Admin/AdminPanel.tsx
@@ -1,6 +1,6 @@
 import { useCallback, useEffect, useState } from "react";
 import { useNavigate } from "react-router-dom";
-import { ShieldCheck, Warehouse as WarehouseIcon } from "lucide-react";
+import { ShieldCheck, Warehouse as WarehouseIcon, Bot as BotIcon } from "lucide-react";
 import { toast } from "sonner";
 import { Header, PageLayout } from "../../components/layout/Header";
 import { EmptyState } from "../../components/EmptyState";
@@ -170,13 +170,22 @@ export function AdminPanel() {
           </div>
         )}
 
-        <button
-          onClick={() => navigate("/inventory")}
-          className="flex w-fit cursor-pointer items-center gap-1.5 rounded-lg border border-line bg-panel px-3 py-1.5 text-[12px] text-muted hover:bg-slate-bg hover:text-ink"
-        >
-          <WarehouseIcon className="h-3.5 w-3.5" />
-          بازگشت به داشبورد انبار
-        </button>
+        <div className="flex flex-wrap gap-2">
+          <button
+            onClick={() => navigate("/bot-monitor")}
+            className="flex w-fit cursor-pointer items-center gap-1.5 rounded-lg border border-line bg-panel px-3 py-1.5 text-[12px] text-muted hover:bg-slate-bg hover:text-ink"
+          >
+            <BotIcon className="h-3.5 w-3.5" />
+            مانیتورینگ بات بله (Observability)
+          </button>
+          <button
+            onClick={() => navigate("/inventory")}
+            className="flex w-fit cursor-pointer items-center gap-1.5 rounded-lg border border-line bg-panel px-3 py-1.5 text-[12px] text-muted hover:bg-slate-bg hover:text-ink"
+          >
+            <WarehouseIcon className="h-3.5 w-3.5" />
+            بازگشت به داشبورد انبار
+          </button>
+        </div>
       </PageLayout>
     </div>
   );
diff --git a/frontend/src/pages/BotMonitor/BotMonitorPage.tsx b/frontend/src/pages/BotMonitor/BotMonitorPage.tsx
new file mode 100644
index 0000000..df5aac5
--- /dev/null
+++ b/frontend/src/pages/BotMonitor/BotMonitorPage.tsx
@@ -0,0 +1,592 @@
+import { useState } from "react";
+import { useQuery, useQueryClient } from "@tanstack/react-query";
+import { Bot, X } from "lucide-react";
+import {
+  ResponsiveContainer,
+  BarChart,
+  Bar,
+  XAxis,
+  YAxis,
+  Tooltip,
+  CartesianGrid,
+  PieChart,
+  Pie,
+  Cell,
+} from "recharts";
+import { Header, PageLayout } from "../../components/layout/Header";
+import { EmptyState } from "../../components/EmptyState";
+import { AppSwitcherMenu } from "../../components/AppSwitcherMenu";
+import { inventorySubheader } from "../Inventory/panelMenu";
+import { useAuthStore } from "../../store/auth";
+import { apiV26, type BotTraceRow, type BotTraceDetail } from "../../lib/api";
+import { faNum, fmtDateTime } from "../../lib/formatters";
+
+// داشبورد مانیتورینگ بات بله (فقط ادمین) — خواندنی از bot-metrics.
+// داده: همان جدول‌های Observability بات؛ گرفانا همان اطلاعات را بیرون از ERP
+// نشان می‌دهد، این صفحه نسخه‌ی فارسی/RTL داخل خود سیستم است.
+// آمار فقط ترافیک واقعی را می‌شمارد (calibration/demo/test حذف می‌شوند).
+
+const DAY_OPTIONS = [1, 7, 30, 90] as const;
+
+const STATUS_LABELS: Record<string, string> = {
+  exact: "اتصال دقیق",
+  ambiguity: "ابهام (پرسش از کاربر)",
+  new: "موجودیت جدید",
+};
+
+const STATUS_COLORS: Record<string, string> = {
+  exact: "#16a34a",
+  ambiguity: "#d97706",
+  new: "#64748b",
+};
+
+const STAGE_LABELS: Record<string, string> = {
+  "jev.request": "درخواست Jev",
+  "jev.result": "پاسخ Jev",
+  "jev.failure": "خطای Jev",
+  "matching.arbitration.result": "داور DeepSeek",
+  "matching.fallback.result": "فالبک بحرانی",
+  "draft.render": "نمایش پیش‌نویس",
+  "draft.commit": "ثبت نهایی",
+  "draft.cancel": "لغو",
+  "ambiguity.sent": "ارسال ابهام",
+};
+
+function Card({
+  label,
+  value,
+  hint,
+  tone = "default",
+}: {
+  label: string;
+  value: string;
+  hint?: string;
+  tone?: "default" | "warn" | "good";
+}) {
+  const toneCls =
+    tone === "warn"
+      ? "border-red-500/25 bg-red-500/5"
+      : tone === "good"
+        ? "border-emerald-500/25 bg-emerald-500/5"
+        : "border-line bg-panel";
+  return (
+    <div className={`rounded-xl border px-3.5 py-3 ${toneCls}`}>
+      <div className="text-[11px] text-muted">{label}</div>
+      <div className="mt-1 text-xl font-bold tabular-nums">{value}</div>
+      {hint ? <div className="mt-0.5 text-[10.5px] text-muted">{hint}</div> : null}
+    </div>
+  );
+}
+
+function Panel({
+  title,
+  children,
+  className = "",
+}: {
+  title: string;
+  children: React.ReactNode;
+  className?: string;
+}) {
+  return (
+    <section className={`rounded-xl border border-line bg-panel p-3.5 ${className}`}>
+      <h3 className="mb-3 text-[13px] font-bold">{title}</h3>
+      {children}
+    </section>
+  );
+}
+
+const tooltipStyle = {
+  backgroundColor: "var(--color-panel, #111827)",
+  border: "1px solid rgba(148,163,184,.25)",
+  borderRadius: 8,
+  fontSize: 12,
+};
+
+export function BotMonitorPage() {
+  const user = useAuthStore((s) => s.user);
+  const isAdmin = user?.role === "admin";
+  const [days, setDays] = useState<number>(7);
+  const [showSynthetic, setShowSynthetic] = useState(false);
+  const [openTrace, setOpenTrace] = useState<string | null>(null);
+  const qc = useQueryClient();
+
+  const summary = useQuery({
+    queryKey: ["bot-metrics", "summary", days],
+    queryFn: () => apiV26.botMetrics.summary(days),
+    enabled: isAdmin,
+  });
+  const routing = useQuery({
+    queryKey: ["bot-metrics", "routing", days],
+    queryFn: () => apiV26.botMetrics.routing(days),
+    enabled: isAdmin,
+  });
+  const quality = useQuery({
+    queryKey: ["bot-metrics", "quality", days],
+    queryFn: () => apiV26.botMetrics.quality(days),
+    enabled: isAdmin,
+  });
+  const jev = useQuery({
+    queryKey: ["bot-metrics", "jev", days],
+    queryFn: () => apiV26.botMetrics.jev(days),
+    enabled: isAdmin,
+  });
+  const stt = useQuery({
+    queryKey: ["bot-metrics", "stt", days],
+    queryFn: () => apiV26.botMetrics.stt(days),
+    enabled: isAdmin,
+  });
+  const traces = useQuery({
+    queryKey: ["bot-metrics", "traces", showSynthetic],
+    queryFn: () => apiV26.botMetrics.traces({ limit: 50, include_synthetic: showSynthetic }),
+    enabled: isAdmin,
+  });
+  const traceDetail = useQuery({
+    queryKey: ["bot-metrics", "trace", openTrace],
+    queryFn: () => apiV26.botMetrics.traceDetail(openTrace!),
+    enabled: isAdmin && !!openTrace,
+  });
+
+  if (!isAdmin) {
+    return (
+      <div className="min-h-screen">
+        <Header
+          title="مانیتورینگ بات"
+          backTo="/admin"
+          backLabel="بازگشت به پنل ادمین"
+          icon={<Bot className="h-4.5 w-4.5" strokeWidth={2} />}
+          menu={<AppSwitcherMenu activeModule="warehouse" />}
+        />
+        <PageLayout>
+          <EmptyState emoji="🔒" text="این بخش فقط برای ادمین قابل مشاهده است." />
+        </PageLayout>
+      </div>
+    );
+  }
+
+  const k = summary.data?.kpis;
+  const pieData = (routing.data?.statuses ?? []).map((s) => ({
+    name: STATUS_LABELS[s.metric] ?? s.metric,
+    value: s.n,
+    key: s.metric,
+  }));
+  const actions = routing.data?.actions;
+  const top = quality.data?.picks.find((p) => p.pick === "top")?.n ?? 0;
+  const other = quality.data?.picks.find((p) => p.pick === "other")?.n ?? 0;
+  const pinnedModel = "jev-1.13.0";
+  const drifted = (jev.data?.models ?? []).some((m) => m.model !== "?" && m.model !== pinnedModel);
+  const loading = summary.isLoading || routing.isLoading;
+
+  return (
+    <div className="min-h-screen">
+      <Header
+        title="مانیتورینگ بات بله"
+        sub={inventorySubheader(user)}
+        backTo="/admin"
+        backLabel="بازگشت به پنل ادمین"
+        icon={<Bot className="h-4.5 w-4.5" strokeWidth={2} />}
+        menu={<AppSwitcherMenu activeModule="warehouse" />}
+        actions={
+          <div className="flex items-center gap-1.5">
+            {DAY_OPTIONS.map((d) => (
+              <button
+                key={d}
+                onClick={() => setDays(d)}
+                className={`cursor-pointer rounded-lg border px-2.5 py-1 text-[11.5px] ${
+                  days === d
+                    ? "border-blue/40 bg-blue/10 font-bold"
+                    : "border-line bg-panel text-muted hover:text-ink"
+                }`}
+              >
+                {faNum(d)} روز
+              </button>
+            ))}
+            <button
+              onClick={() => void qc.invalidateQueries({ queryKey: ["bot-metrics"] })}
+              className="btn-line-file cursor-pointer"
+            >
+              🔄
+            </button>
+          </div>
+        }
+      />
+      <PageLayout className="flex flex-col gap-3">
+        {loading ? (
+          <div className="py-6 text-center text-[12.5px] text-muted">در حال بارگذاری…</div>
+        ) : (
+          <>
+            {/* ردیف KPI */}
+            <div className="grid grid-cols-2 gap-2.5 md:grid-cols-4 xl:grid-cols-7">
+              <Card label="روندها" value={faNum(k?.traces ?? 0)} hint="ترافیک واقعی" />
+              <Card label="رخدادها" value={faNum(k?.events ?? 0)} />
+              <Card
+                label="خطای Jev / فالبک"
+                value={faNum(k?.errors ?? 0)}
+                tone={(k?.errors ?? 0) > 0 ? "warn" : "good"}
+              />
+              <Card label="p95 تأخیر Jev" value={`${faNum(k?.jev_p95_ms ?? 0)} ms`} />
+              <Card
+                label="توکن مصرفی"
+                value={faNum((k?.tokens_in ?? 0) + (k?.tokens_out ?? 0))}
+                hint={`ورودی ${faNum(k?.tokens_in ?? 0)} / خروجی ${faNum(k?.tokens_out ?? 0)}`}
+              />
+              <Card label="ثبت نهایی" value={faNum(k?.commits ?? 0)} tone="good" />
+              <Card
+                label="نسخه مدل Jev"
+                value={drifted ? "⚠️ انحراف" : pinnedModel}
+                tone={drifted ? "warn" : "default"}
+              />
+            </div>
+
+            {/* نمودارها */}
+            <div className="grid grid-cols-1 gap-3 lg:grid-cols-2">
+              <Panel title={`رخداد در روز (${faNum(days)} روز اخیر)`}>
+                {(summary.data?.daily ?? []).length === 0 ? (
+                  <EmptyState emoji="📭" text="در این بازه траافیکی ثبت نشده است." />
+                ) : (
+                  <div className="h-56" dir="ltr">
+                    <ResponsiveContainer width="100%" height="100%">
+                      <BarChart data={summary.data!.daily}>
+                        <CartesianGrid strokeDasharray="3 3" stroke="rgba(148,163,184,.15)" />
+                        <XAxis dataKey="day" tick={{ fontSize: 10 }} />
+                        <YAxis tick={{ fontSize: 10 }} width={38} />
+                        <Tooltip contentStyle={tooltipStyle} />
+                        <Bar dataKey="events" name="رخداد" fill="#3b82f6" radius={[4, 4, 0, 0]} />
+                      </BarChart>
+                    </ResponsiveContainer>
+                  </div>
+                )}
+              </Panel>
+
+              <Panel title="وضعیت نهایی mentionها (تطبیق موجودیت)">
+                {pieData.length === 0 || pieData.every((p) => p.value === 0) ? (
+                  <EmptyState emoji="🔍" text="هنوز داده‌ی تطبیقی ثبت نشده است." />
+                ) : (
+                  <div className="flex h-56 items-center gap-4">
+                    <div className="h-full w-1/2" dir="ltr">
+                      <ResponsiveContainer width="100%" height="100%">
+                        <PieChart>
+                          <Pie
+                            data={pieData}
+                            dataKey="value"
+                            nameKey="name"
+                            innerRadius="52%"
+                            outerRadius="85%"
+                            paddingAngle={2}
+                          >
+                            {pieData.map((d) => (
+                              <Cell key={d.key} fill={STATUS_COLORS[d.key] ?? "#94a3b8"} />
+                            ))}
+                          </Pie>
+                          <Tooltip contentStyle={tooltipStyle} />
+                        </PieChart>
+                      </ResponsiveContainer>
+                    </div>
+                    <ul className="flex-1 space-y-1.5 text-[12px]">
+                      {pieData.map((d) => (
+                        <li key={d.key} className="flex items-center justify-between gap-2">
+                          <span className="flex items-center gap-1.5">
+                            <span
+                              className="inline-block h-2.5 w-2.5 rounded-full"
+                              style={{ background: STATUS_COLORS[d.key] ?? "#94a3b8" }}
+                            />
+                            {d.name}
+                          </span>
+                          <span className="tabular-nums font-bold">{faNum(d.value)}</span>
+                        </li>
+                      ))}
+                    </ul>
+                  </div>
+                )}
+              </Panel>
+            </div>
+
+            <div className="grid grid-cols-1 gap-3 lg:grid-cols-3">
+              {/* داور و کیفیت */}
+              <Panel title="داور DeepSeek روی پیشنهادهای Jev">
+                <table className="w-full text-[12px]">
+                  <tbody className="[&_td]:py-1.5 [&_td:last-child]:text-left">
+                    <tr className="border-b border-line">
+                      <td>تأیید پیشنهاد Jev</td>
+                      <td className="font-bold tabular-nums">{faNum(actions?.endorsed_jev ?? 0)}</td>
+                    </tr>
+                    <tr className="border-b border-line">
+                      <td>وتو → ساخت جدید</td>
+                      <td className="font-bold tabular-nums">{faNum(actions?.vetoed_to_new ?? 0)}</td>
+                    </tr>
+                    <tr className="border-b border-line">
+                      <td>تنزل → ابهام</td>
+                      <td className="font-bold tabular-nums">{faNum(actions?.demoted_to_ambiguity ?? 0)}</td>
+                    </tr>
+                    <tr>
+                      <td>فراخوانی داور</td>
+                      <td className="font-bold tabular-nums">{faNum(actions?.invocations ?? 0)}</td>
+                    </tr>
+                  </tbody>
+                </table>
+              </Panel>
+
+              <Panel title="انتخاب کاربر (A/B واقعی)">
+                <div className="space-y-2 text-[12px]">
+                  <div className="flex items-center justify-between">
+                    <span>گزینه‌ی اول (پیشنهاد مدل)</span>
+                    <span className="font-bold tabular-nums text-emerald-500">{faNum(top)}</span>
+                  </div>
+                  <div className="flex items-center justify-between">
+                    <span>گزینه‌ی غیراول</span>
+                    <span className="font-bold tabular-nums text-amber-500">{faNum(other)}</span>
+                  </div>
+                  {(quality.data?.ambiguities ?? []).map((a, i) => (
+                    <div
+                      key={i}
+                      className="flex items-center justify-between border-t border-line pt-1.5 text-muted"
+                    >
+                      <span>
+                        {a.action === "pick" ? "انتخاب کاندیدا" : a.action === "new" ? "«هیچ‌کدام»" : a.action}
+                        {a.arg !== "-" ? ` (${a.arg})` : ""}
+                      </span>
+                      <span className="tabular-nums">{faNum(a.n)}</span>
+                    </div>
+                  ))}
+                </div>
+              </Panel>
+
+              <Panel title="سلامت STT و پیش‌پردازش صدا">
+                <table className="w-full text-[12px]">
+                  <thead className="text-[11px] text-muted">
+                    <tr className="border-b border-line">
+                      <th className="pb-1 text-right">پرووایدر</th>
+                      <th className="pb-1">موفق</th>
+                      <th className="pb-1">p50</th>
+                    </tr>
+                  </thead>
+                  <tbody className="[&_td]:py-1.5 [&_td:not(:first-child)]:tabular-nums [&_td:not(:first-child)]:text-left">
+                    {(stt.data?.providers ?? []).map((p) => (
+                      <tr key={p.provider} className="border-b border-line last:border-0">
+                        <td>{p.provider}</td>
+                        <td className={p.ok < p.total ? "text-amber-500" : ""}>
+                          {faNum(p.ok)}/{faNum(p.total)}
+                        </td>
+                        <td>{p.p50_ms ? `${faNum(p.p50_ms)}ms` : "—"}</td>
+                      </tr>
+                    ))}
+                    {stt.data?.enhance ? (
+                      <tr>
+                        <td>پیش‌پردازش صدا</td>
+                        <td className={stt.data.enhance.ok < stt.data.enhance.total ? "text-amber-500" : ""}>
+                          {faNum(stt.data.enhance.ok)}/{faNum(stt.data.enhance.total)}
+                        </td>
+                        <td>{stt.data.enhance.p50_ms ? `${faNum(stt.data.enhance.p50_ms)}ms` : "—"}</td>
+                      </tr>
+                    ) : null}
+                  </tbody>
+                </table>
+              </Panel>
+            </div>
+
+            <div className="grid grid-cols-1 gap-3 lg:grid-cols-2">
+              <Panel title="تأخیر مراحل (p50 / p95 میلی‌ثانیه)">
+                <table className="w-full text-[12px]">
+                  <tbody className="[&_td]:py-1.5 [&_td:not(:first-child)]:tabular-nums [&_td:not(:first-child)]:text-left">
+                    {(jev.data?.latency ?? []).map((l) => (
+                      <tr key={l.stage} className="border-b border-line last:border-0">
+                        <td>{STAGE_LABELS[l.stage] ?? l.stage}</td>
+                        <td>{faNum(l.p50)} / {faNum(l.p95)}</td>
+                        <td className="text-muted">{faNum(l.n)}×</td>
+                      </tr>
+                    ))}
+                    {(jev.data?.latency ?? []).length === 0 ? (
+                      <tr>
+                        <td className="text-muted">داده‌ای ثبت نشده</td>
+                      </tr>
+                    ) : null}
+                  </tbody>
+                </table>
+              </Panel>
+
+              <Panel title={`توکن مصرفی در روز${drifted ? " — ⚠️ مدل متفاوت از پین دیده شده" : ""}`}>
+                {(jev.data?.tokens_daily ?? []).length === 0 ? (
+                  <EmptyState emoji="🪙" text="هنوز مصرف توکنی ثبت نشده است." />
+                ) : (
+                  <div className="h-48" dir="ltr">
+                    <ResponsiveContainer width="100%" height="100%">
+                      <BarChart data={jev.data!.tokens_daily}>
+                        <CartesianGrid strokeDasharray="3 3" stroke="rgba(148,163,184,.15)" />
+                        <XAxis dataKey="day" tick={{ fontSize: 10 }} />
+                        <YAxis tick={{ fontSize: 10 }} width={52} />
+                        <Tooltip contentStyle={tooltipStyle} />
+                        <Bar dataKey="tokens_in" name="ورودی" stackId="t" fill="#3b82f6" />
+                        <Bar dataKey="tokens_out" name="خروجی" stackId="t" fill="#8b5cf6" radius={[4, 4, 0, 0]} />
+                      </BarChart>
+                    </ResponsiveContainer>
+                  </div>
+                )}
+              </Panel>
+            </div>
+
+            {/* جدول ترس‌ها */}
+            <Panel title="آخرین ترس‌ها (برای جزئیات کلیک کنید)">
+              <label className="mb-2 flex cursor-pointer items-center gap-1.5 text-[11.5px] text-muted">
+                <input
+                  type="checkbox"
+                  checked={showSynthetic}
+                  onChange={(e) => setShowSynthetic(e.target.checked)}
+                  className="accent-blue-500"
+                />
+                نمایش ترافیک آزمایشی (calibration/demo)
+              </label>
+              {traces.isLoading ? (
+                <div className="py-3 text-center text-[12px] text-muted">در حال بارگذاری…</div>
+              ) : (traces.data ?? []).length === 0 ? (
+                <EmptyState emoji="🗂" text="تریسی ثبت نشده است." />
+              ) : (
+                <div className="max-h-96 overflow-auto rounded-lg border border-line">
+                  <table className="w-full text-[12px]">
+                    <thead className="sticky top-0 bg-slate-bg text-[11px] text-muted">
+                      <tr className="border-b border-line">
+                        <th className="p-2 text-right">زمان</th>
+                        <th className="p-2 text-right">منبع</th>
+                        <th className="p-2">چت</th>
+                        <th className="p-2">نوع</th>
+                        <th className="p-2">وضعیت</th>
+                        <th className="p-2">رخداد</th>
+                      </tr>
+                    </thead>
+                    <tbody>
+                      {(traces.data ?? []).map((t: BotTraceRow) => (
+                        <tr
+                          key={t.id}
+                          onClick={() => setOpenTrace(t.id)}
+                          className="cursor-pointer border-b border-line last:border-0 hover:bg-slate-bg"
+                          title={t.id}
+                        >
+                          <td className="p-2 text-muted">{fmtDateTime(t.created_at)}</td>
+                          <td className="p-2">{t.source}</td>
+                          <td className="p-2 text-center tabular-nums">{t.chat_id}</td>
+                          <td className="p-2 text-center">{t.kind}</td>
+                          <td className="p-2 text-center">{t.status}</td>
+                          <td className="p-2 text-center tabular-nums">{faNum(t.events)}</td>
+                        </tr>
+                      ))}
+                    </tbody>
+                  </table>
+                </div>
+              )}
+            </Panel>
+          </>
+        )}
+      </PageLayout>
+
+      {/* درایور جزئیات ترس */}
+      {openTrace ? (
+        <TraceDrawer
+          traceId={openTrace}
+          detail={traceDetail.data ?? null}
+          loading={traceDetail.isLoading}
+          onClose={() => {
+            setOpenTrace(null);
+            void qc.removeQueries({ queryKey: ["bot-metrics", "trace"] });
+          }}
+        />
+      ) : null}
+    </div>
+  );
+}
+
+function TraceDrawer({
+  traceId,
+  detail,
+  loading,
+  onClose,
+}: {
+  traceId: string;
+  detail: BotTraceDetail | null;
+  loading: boolean;
+  onClose: () => void;
+}) {
+  return (
+    <div className="fixed inset-0 z-50 flex" onClick={onClose}>
+      <div className="flex-1 bg-black/40" />
+      <aside
+        className="flex h-full w-full max-w-xl flex-col border-r border-line bg-bg shadow-2xl"
+        onClick={(e) => e.stopPropagation()}
+      >
+        <div className="flex items-center justify-between border-b border-line px-4 py-3">
+          <div>
+            <div className="text-[13px] font-bold">جزئیات ترس</div>
+            <div className="mt-0.5 font-mono text-[10px] text-muted" dir="ltr">
+              {traceId}
+            </div>
+          </div>
+          <button
+            onClick={onClose}
+            className="cursor-pointer rounded-lg border border-line bg-panel p-1.5 hover:bg-slate-bg"
+            aria-label="بستن"
+          >
+            <X className="h-4 w-4" />
+          </button>
+        </div>
+        <div className="flex-1 overflow-auto p-4">
+          {loading ? (
+            <div className="py-6 text-center text-[12.5px] text-muted">در حال بارگذاری…</div>
+          ) : !detail?.trace ? (
+            <EmptyState emoji="❓" text="تریسی با این شناسه یافت نشد." />
+          ) : (
+            <>
+              <div className="mb-3 grid grid-cols-2 gap-2 text-[12px] sm:grid-cols-4">
+                <Card label="زمان" value={fmtDateTime(detail.trace.created_at)} />
+                <Card label="منبع" value={detail.trace.source} />
+                <Card label="وضعیت" value={detail.trace.status} />
+                <Card label="رخدادها" value={faNum(detail.events.length)} />
+              </div>
+              {detail.trace.committed_quote_id ? (
+                <div className="mb-3 rounded-lg border border-emerald-500/25 bg-emerald-500/5 px-3 py-2 text-[11.5px]">
+                  استعلام ثبت‌شده:{" "}
+                  <span className="font-mono" dir="ltr">
+                    {detail.trace.committed_quote_id}
+                  </span>
+                </div>
+              ) : null}
+              <ol className="space-y-1.5">
+                {detail.events.map((e, i) => (
+                  <li
+                    key={i}
+                    className={`rounded-lg border px-3 py-2 text-[11.5px] ${
+                      e.ok ? "border-line bg-panel" : "border-red-500/30 bg-red-500/5"
+                    }`}
+                  >
+                    <div className="flex flex-wrap items-center gap-x-3 gap-y-1">
+                      <span className="font-bold">{STAGE_LABELS[e.stage] ?? e.stage}</span>
+                      <span className="font-mono text-[10px] text-muted" dir="ltr">
+                        {e.stage}
+                      </span>
+                      {!e.ok ? <span className="text-red-400">✗ خطا</span> : null}
+                      {e.latency_ms != null ? (
+                        <span className="tabular-nums text-muted">{faNum(e.latency_ms)}ms</span>
+                      ) : null}
+                      {e.model ? <span className="text-muted">{e.model}</span> : null}
+                      {e.field ? <span className="text-muted">فیلد: {e.field}</span> : null}
+                      <span className="mr-auto text-muted">{fmtDateTime(e.created_at)}</span>
+                    </div>
+                    {Object.keys(e.payload ?? {}).length > 0 ? (
+                      <details className="mt-1.5">
+                        <summary className="cursor-pointer text-[10.5px] text-muted">
+                          نمایش جزئیات
+                        </summary>
+                        <pre
+                          className="mt-1 max-h-56 overflow-auto rounded bg-slate-bg p-2 font-mono text-[10px] leading-5"
+                          dir="ltr"
+                        >
+                          {JSON.stringify(e.payload, null, 2)}
+                        </pre>
+                      </details>
+                    ) : null}
+                  </li>
+                ))}
+              </ol>
+            </>
+          )}
+        </div>
+      </aside>
+    </div>
+  );
+}
diff --git a/monitoring/README.md b/monitoring/README.md
index 8d73e13..ba8ac49 100644
--- a/monitoring/README.md
+++ b/monitoring/README.md
@@ -87,12 +87,48 @@ costs; low value for a small internal team at launch). If wanted later:
 enable OpenPanel replay with **10–25% sampling** and review retention —
 budget +1 GB storage and re-check RAM headroom first.
 
+## Bot observability dashboards (Bale bot)
+
+Two Grafana dashboards read the bot's own tables (`bot_traces` /
+`bot_trace_events`) directly — no metrics pipeline, no data duplication:
+
+- **بات — Observability خط لوله** (`bot-observability.json`): KPI row (real
+  traffic, events, Jev/fallback errors, Jev p95, tokens, commits, monthly
+  archive guard), events/day, per-stage p50/p95 latency, final mention
+  statuses (exact/ambiguity/new — arbiter + crisis-fallback aggregates plus
+  the legacy per-mention rows), DeepSeek arbiter actions on Jev suggestions,
+  tokens/day, model drift vs the pinned `jev-1.13.0`, user-choice A/B proxy,
+  STT + audio-enhancement health, archive size guard (>5 GB).
+- **بات — اکسپلورر ترس‌ها** (`bot-trace-explorer.json`): latest traces table
+  + full event list of one trace (paste its `trace_id` in the dashboard
+  variable).
+
+Setup (one-time):
+
+1. `PROCUREMENT_BOT_OBS_READER_PASSWORD=<secret>` in `.env` — the **bot**
+   provisions the read-only role `obs_reader` at startup (`USAGE` on schema
+   `public` + `SELECT` on the two tables only; empty value = role skipped).
+2. Start/restart grafana after the bot ran once — the `BotPostgres` datasource
+   (uid `bot-postgres`) is provisioned from `datasources.yml` via the grafana
+   service env; grafana reaches postgres over the `shared` (erp_shared)
+   network.
+
+Aggregate panels count **real traffic only** (`source` not in
+calibration/demo and `chat_id ≠ 0`). To fill every panel on a fresh install,
+seed synthetic traces: `docker compose exec bot python
+tools/seed_observability_demo.py --days 7` (marked `source='demo'`).
+
+The same data is also available inside the ERP itself (admin-only, Persian
+RTL): **/bot-monitor** — served by `GET /api/v1/bot-metrics/*`
+(`backend/app/routers/bot_metrics.py`).
+
 ## Alerting
 
 `monitoring/prometheus/alerts.yml` defines: API down, 5xx > 5%, p95 > 2 s,
 root disk < 10%, host RAM < 10%, Postgres > 80 connections. They appear in
 Grafana alerting; wire a notification channel (email/Telegram) from the
-Grafana UI when ready.
+Grafana UI when ready. (Bot observability alerts are deliberately NOT part
+of this update — display only, per owner decision 2026-10-24.)
 
 ## Lean mode (if RAM gets tight)
 
diff --git a/monitoring/docker-compose.monitoring.yml b/monitoring/docker-compose.monitoring.yml
index 7f5c863..38dc4df 100644
--- a/monitoring/docker-compose.monitoring.yml
+++ b/monitoring/docker-compose.monitoring.yml
@@ -94,6 +94,12 @@ services:
       GF_SECURITY_ADMIN_PASSWORD: ${GRAFANA_ADMIN_PASSWORD:?set GRAFANA_ADMIN_PASSWORD in .env}
       GF_USERS_ALLOW_SIGN_UP: "false"
       GF_SERVER_ROOT_URL: ${GRAFANA_ROOT_URL:-http://localhost:3001/}
+      # Bot-observability Postgres datasource (provisioned from datasources.yml)
+      OBS_DB_HOST: postgres
+      OBS_DB_PORT: "5432"
+      OBS_DB_NAME: procurement
+      OBS_DB_USER: ${OBS_READER_USER:-obs_reader}
+      OBS_DB_PASSWORD: ${PROCUREMENT_BOT_OBS_READER_PASSWORD:-}
     volumes:
       - grafana_data:/var/lib/grafana
       - ./grafana/provisioning:/etc/grafana/provisioning:ro
@@ -102,6 +108,7 @@ services:
       - "127.0.0.1:3001:3000"
     networks:
       - monitoring
+      - shared   # reaches the app postgres for the bot_traces/bot_trace_events datasource
     restart: unless-stopped
 
   # ------------------------------------------------------------------ logs --
diff --git a/monitoring/grafana/dashboards/bot-observability.json b/monitoring/grafana/dashboards/bot-observability.json
new file mode 100644
index 0000000..c65693f
--- /dev/null
+++ b/monitoring/grafana/dashboards/bot-observability.json
@@ -0,0 +1,144 @@
+{
+  "annotations": { "list": [] },
+  "editable": true,
+  "graphTooltip": 1,
+  "refresh": "5m",
+  "schemaVersion": 41,
+  "tags": ["erp", "bot"],
+  "time": { "from": "now-7d", "to": "now" },
+  "timezone": "browser",
+  "title": "بات — Observability خط لوله",
+  "uid": "bot-observability",
+  "version": 1,
+  "panels": [
+    { "type": "row", "title": "نمای کلی", "gridPos": { "h": 1, "w": 24, "x": 0, "y": 0 }, "id": 100 },
+    {
+      "type": "stat", "title": "روندها (ترافیک واقعی)", "id": 1,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 4, "w": 4, "x": 0, "y": 1 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT count(*) AS value FROM bot_traces WHERE coalesce(source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(created_at)" }],
+      "fieldConfig": { "defaults": { "color": { "mode": "thresholds" }, "thresholds": { "steps": [ { "color": "green", "value": null } ] } }, "overrides": [] }
+    },
+    {
+      "type": "stat", "title": "رخدادها", "id": 2,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 4, "w": 4, "x": 4, "y": 1 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT count(*) AS value FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at)" }]
+    },
+    {
+      "type": "stat", "title": "خطای Jev / فالبک", "id": 3,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 4, "w": 4, "x": 8, "y": 1 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT count(*) AS value FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE (e.stage='jev.failure' OR (e.stage='jev.result' AND NOT e.ok) OR e.stage LIKE 'matching.%.failure') AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at)" }],
+      "fieldConfig": { "defaults": { "color": { "mode": "thresholds" }, "thresholds": { "steps": [ { "color": "green", "value": null }, { "color": "red", "value": 1 } ] } }, "overrides": [] }
+    },
+    {
+      "type": "stat", "title": "p95 تأخیر Jev (ms)", "id": 4,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 4, "w": 4, "x": 12, "y": 1 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT coalesce(round(percentile_cont(0.95) WITHIN GROUP (ORDER BY e.latency_ms)),0) AS value FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage='jev.result' AND e.latency_ms IS NOT NULL AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at)" }],
+      "fieldConfig": { "defaults": { "unit": "ms" }, "overrides": [] }
+    },
+    {
+      "type": "stat", "title": "ثبت نهایی پیش‌نویس", "id": 5,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 4, "w": 4, "x": 16, "y": 1 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT count(*) AS value FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage='draft.commit' AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at)" }]
+    },
+    {
+      "type": "stat", "title": "رخداد این ماه (گارد آرشیو ۱۰۰k)", "id": 6,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 4, "w": 4, "x": 20, "y": 1 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT count(*) AS value FROM bot_trace_events WHERE created_at >= date_trunc('month', now())" }],
+      "fieldConfig": { "defaults": { "color": { "mode": "thresholds" }, "thresholds": { "steps": [ { "color": "green", "value": null }, { "color": "orange", "value": 50000 }, { "color": "red", "value": 100000 } ] } }, "overrides": [] }
+    },
+
+    { "type": "row", "title": "حجم و تأخیر", "gridPos": { "h": 1, "w": 24, "x": 0, "y": 5 }, "id": 101 },
+    {
+      "type": "timeseries", "title": "رخداد در روز (ترافیک واقعی)", "id": 10,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 8, "w": 12, "x": 0, "y": 6 },
+      "targets": [{ "refId": "A", "format": "time_series", "rawSql": "SELECT $__timeGroupAlias(e.created_at,'1d'), count(*) AS value FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) GROUP BY 1 ORDER BY 1" }],
+      "fieldConfig": { "defaults": { "custom": { "drawStyle": "bars", "fillOpacity": 60, "lineWidth": 1 } }, "overrides": [] }
+    },
+    {
+      "type": "timeseries", "title": "تأخیر p50/p95 به تفکیک مرحله", "id": 11,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 8, "w": 12, "x": 12, "y": 6 },
+      "targets": [{ "refId": "A", "format": "time_series", "rawSql": "SELECT $__timeGroupAlias(e.created_at,'1h'), round(percentile_cont(0.5) WITHIN GROUP (ORDER BY e.latency_ms)) AS p50, round(percentile_cont(0.95) WITHIN GROUP (ORDER BY e.latency_ms)) AS p95, e.stage AS metric FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage IN ('jev.result','nlu.result','stt.result','audio.enhance.result','matching.arbitration.result') AND e.latency_ms IS NOT NULL AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) GROUP BY 1, e.stage ORDER BY 1" }],
+      "fieldConfig": { "defaults": { "unit": "ms" }, "overrides": [] }
+    },
+
+    { "type": "row", "title": "تطبیق موجودیت (Jev + داور DeepSeek)", "gridPos": { "h": 1, "w": 24, "x": 0, "y": 14 }, "id": 102 },
+    {
+      "type": "piechart", "title": "وضعیت نهایی mentionها (exact/ambiguity/new)", "id": 20,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 8, "w": 8, "x": 0, "y": 15 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT 'exact' AS metric, sum(coalesce((e.payload->'statuses'->>'exact')::int,0)) AS value FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage IN ('matching.arbitration.result','matching.fallback.result') AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) UNION ALL SELECT 'ambiguity', sum(coalesce((e.payload->'statuses'->>'ambiguity')::int,0)) FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage IN ('matching.arbitration.result','matching.fallback.result') AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) UNION ALL SELECT 'new', sum(coalesce((e.payload->'statuses'->>'new')::int,0)) FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage IN ('matching.arbitration.result','matching.fallback.result') AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) UNION ALL SELECT m->>'status', count(*) FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id, jsonb_array_elements(e.payload->'mentions') m WHERE e.stage='routing.decision' AND e.payload->>'source'='jev' AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) GROUP BY 1" }],
+      "fieldConfig": { "defaults": {}, "overrides": [] },
+      "options": { "pieType": "donut", "legend": { "displayMode": "table", "placement": "right" } }
+    },
+    {
+      "type": "table", "title": "اقدامات داور DeepSeek روی پیشنهاد Jev", "id": 21,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 8, "w": 8, "x": 8, "y": 15 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT coalesce(e.payload->'actions'->>'endorsed_jev','0')::int AS \"تأیید Jev\", coalesce(e.payload->'actions'->>'vetoed_to_new','0')::int AS \"وتو → جدید\", coalesce(e.payload->'actions'->>'demoted_to_ambiguity','0')::int AS \"تنزل → ابهام\", coalesce(e.payload->'actions'->>'other','0')::int AS \"سایر\", count(*) OVER () AS \"فراخوانی‌ها\" FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage='matching.arbitration.result' AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at)" }],
+      "fieldConfig": { "defaults": {}, "overrides": [] }
+    },
+    {
+      "type": "timeseries", "title": "توکن مصرفی در زمان (ورودی/خروجی)", "id": 22,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 8, "w": 8, "x": 16, "y": 15 },
+      "targets": [{ "refId": "A", "format": "time_series", "rawSql": "SELECT $__timeGroupAlias(e.created_at,'1d'), sum(coalesce((e.payload->'usage'->>'input_tokens')::bigint,0)) AS input, sum(coalesce((e.payload->'usage'->>'output_tokens')::bigint,0)) AS output FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage IN ('jev.result','matching.arbitration.result','matching.fallback.result') AND e.payload->'usage' IS NOT NULL AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) GROUP BY 1 ORDER BY 1" }],
+      "fieldConfig": { "defaults": { "custom": { "drawStyle": "bars", "fillOpacity": 50 } }, "overrides": [] }
+    },
+    {
+      "type": "table", "title": "نسخه مدل Jev دیده‌شده (پین: jev-1.13.0)", "id": 23,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 6, "w": 8, "x": 0, "y": 23 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT coalesce(e.model,'?') AS \"مدل\", count(*) AS \"تعداد\", max(e.created_at)::text AS \"آخرین بار\" FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage='jev.result' AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) GROUP BY 1 ORDER BY 2 DESC" }]
+    },
+    {
+      "type": "timeseries", "title": "فراخوانی مراحل تطبیق (Jev/داور/فالبک)", "id": 24,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 6, "w": 8, "x": 8, "y": 23 },
+      "targets": [{ "refId": "A", "format": "time_series", "rawSql": "SELECT $__timeGroupAlias(e.created_at,'1d'), count(*) AS value, e.stage AS metric FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage IN ('jev.request','matching.arbitration.result','matching.fallback.result') AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) GROUP BY 1, e.stage ORDER BY 1" }],
+      "fieldConfig": { "defaults": { "custom": { "drawStyle": "bars", "fillOpacity": 40, "stacking": { "mode": "normal" } } }, "overrides": [] }
+    },
+    {
+      "type": "stat", "title": "حجم Observability (گارد آرشیو ۵GB)", "id": 25,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 6, "w": 8, "x": 16, "y": 23 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT (pg_total_relation_size('bot_trace_events') + pg_total_relation_size('bot_traces')) AS value" }],
+      "fieldConfig": { "defaults": { "unit": "bytes", "color": { "mode": "thresholds" }, "thresholds": { "steps": [ { "color": "green", "value": null }, { "color": "orange", "value": 3000000000 }, { "color": "red", "value": 5000000000 } ] } }, "overrides": [] }
+    },
+
+    { "type": "row", "title": "کیفیت و ورودی", "gridPos": { "h": 1, "w": 24, "x": 0, "y": 29 }, "id": 103 },
+    {
+      "type": "table", "title": "انتخاب کاربر (A/B واقعی)", "id": 30,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 8, "w": 8, "x": 0, "y": 30 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT payload->>'action' AS \"اقدام\", coalesce(payload->>'arg','-') AS \"آرگومان\", count(*) AS \"تعداد\" FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage='ambiguity.user_choice' AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) GROUP BY 1,2 UNION ALL SELECT CASE WHEN (payload->>'idx')::int = 0 THEN 'انتخاب: گزینه اول (پیشنهاد مدل)' ELSE 'انتخاب: گزینه غیراول' END, '-', count(*) FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage='user_choice.pick' AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) GROUP BY 1" }]
+    },
+    {
+      "type": "table", "title": "سلامت STT به تفکیک پرووایدر", "id": 31,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 8, "w": 8, "x": 8, "y": 30 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT coalesce(e.payload->>'provider','?') AS \"پرووایدر\", count(*) FILTER (WHERE e.ok) AS \"موفق\", count(*) AS \"کل\", round(100.0*count(*) FILTER (WHERE e.ok)/greatest(count(*),1),1)::text || '%' AS \"نرخ موفقیت\", coalesce(round(percentile_cont(0.5) WITHIN GROUP (ORDER BY e.latency_ms))::text,'—') AS \"p50 (ms)\" FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage='stt.result' AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) GROUP BY 1 ORDER BY 2 DESC" }]
+    },
+    {
+      "type": "timeseries", "title": "پیش‌پردازش صدا (audio.enhance)", "id": 32,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 8, "w": 8, "x": 16, "y": 30 },
+      "targets": [{ "refId": "A", "format": "time_series", "rawSql": "SELECT $__timeGroupAlias(e.created_at,'1d'), count(*) FILTER (WHERE e.ok) AS value, 'موفق' AS metric FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage='audio.enhance.result' AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) GROUP BY 1 UNION ALL SELECT $__timeGroupAlias(e.created_at,'1d'), count(*) FILTER (WHERE NOT e.ok), 'ناموفق (بازگشت به صدای خام)' FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage='audio.enhance.result' AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) GROUP BY 1" }],
+      "fieldConfig": { "defaults": { "custom": { "drawStyle": "bars", "fillOpacity": 50, "stacking": { "mode": "normal" } } }, "overrides": [] }
+    },
+    {
+      "type": "table", "title": "چرخه‌ی پیش‌نویس", "id": 33,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 5, "w": 24, "x": 0, "y": 38 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT e.stage AS \"مرحله\", count(*) AS \"تعداد\" FROM bot_trace_events e JOIN bot_traces t ON e.trace_id=t.id WHERE e.stage IN ('draft.render','draft.commit','draft.cancel','ambiguity.sent') AND coalesce(t.source,'bale') NOT IN ('calibration','demo') AND $__timeFilter(e.created_at) GROUP BY 1 ORDER BY 2 DESC" }]
+    }
+  ],
+  "templating": { "list": [] }
+}
diff --git a/monitoring/grafana/dashboards/bot-trace-explorer.json b/monitoring/grafana/dashboards/bot-trace-explorer.json
new file mode 100644
index 0000000..3c7ba98
--- /dev/null
+++ b/monitoring/grafana/dashboards/bot-trace-explorer.json
@@ -0,0 +1,43 @@
+{
+  "annotations": { "list": [] },
+  "editable": true,
+  "graphTooltip": 1,
+  "refresh": "30s",
+  "schemaVersion": 41,
+  "tags": ["erp", "bot"],
+  "time": { "from": "now-24h", "to": "now" },
+  "timezone": "browser",
+  "title": "بات — اکسپلورر ترس‌ها",
+  "uid": "bot-trace-explorer",
+  "version": 1,
+  "panels": [
+    {
+      "type": "table", "title": "آخرین ترس‌ها", "id": 1,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 12, "w": 24, "x": 0, "y": 0 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT t.id::text AS \"trace_id\", t.created_at AS \"زمان\", coalesce(t.source,'bale') AS \"منبع\", t.chat_id AS \"چت\", t.kind AS \"نوع\", coalesce(t.status,'—') AS \"وضعیت\", (SELECT count(*) FROM bot_trace_events e WHERE e.trace_id=t.id) AS \"رخدادها\" FROM bot_traces t WHERE ($trace_id = '' OR t.id::text = $trace_id) AND $__timeFilter(t.created_at) ORDER BY t.created_at DESC LIMIT 100" }],
+      "fieldConfig": { "defaults": { "custom": { "align": "auto" } }, "overrides": [] }
+    },
+    {
+      "type": "table", "title": "رویدادهای ترس انتخاب‌شده (به ترتیب زمان)", "id": 2,
+      "datasource": { "type": "postgres", "uid": "bot-postgres" },
+      "gridPos": { "h": 14, "w": 24, "x": 0, "y": 12 },
+      "targets": [{ "refId": "A", "format": "table", "rawSql": "SELECT e.created_at AS \"زمان\", e.stage AS \"مرحله\", e.ok AS \"ok\", coalesce(e.latency_ms::text,'—') AS \"تأخیر (ms)\", coalesce(e.model,'—') AS \"مدل\", coalesce(e.field,'—') AS \"فیلد\", left(e.payload::text, 700) AS \"payload\" FROM bot_trace_events e WHERE e.trace_id::text = $trace_id ORDER BY e.created_at ASC LIMIT 500" }],
+      "fieldConfig": { "defaults": { "custom": { "align": "auto", "cellOptions": { "type": "text" } } }, "overrides": [] }
+    }
+  ],
+  "templating": {
+    "list": [
+      {
+        "name": "trace_id",
+        "label": "شناسه ترس",
+        "type": "textbox",
+        "hide": 0,
+        "current": { "selected": false, "text": "", "value": "" },
+        "options": [],
+        "query": "",
+        "description": "trace_id را از جدول بالا کپی و اینجا بچسبانید"
+      }
+    ]
+  }
+}
diff --git a/monitoring/grafana/provisioning/datasources/datasources.yml b/monitoring/grafana/provisioning/datasources/datasources.yml
index 2c0808d..fa7b0f4 100644
--- a/monitoring/grafana/provisioning/datasources/datasources.yml
+++ b/monitoring/grafana/provisioning/datasources/datasources.yml
@@ -13,3 +13,22 @@ datasources:
     access: proxy
     url: http://loki:3100
     editable: false
+
+  # Bot observability (bot_traces / bot_trace_events) — read-only role, reached
+  # over the shared erp_shared network. Env vars come from the grafana service
+  # environment in docker-compose.monitoring.yml.
+  - name: BotPostgres
+    uid: bot-postgres
+    type: postgres
+    access: proxy
+    url: ${OBS_DB_HOST}:${OBS_DB_PORT}
+    user: ${OBS_DB_USER}
+    secureJsonData:
+      password: ${OBS_DB_PASSWORD}
+    jsonData:
+      database: ${OBS_DB_NAME}
+      sslmode: disable
+      postgresVersion: 1800
+      maxOpenConns: 4
+      connMaxLifetime: 14400
+    editable: false